Experienced Remote Customer Service Representative - Inbound, Billing, and Customer Support Specialist for a Dynamic Work-from-Home Opportunity

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and are seeking a highly skilled and motivated Customer Service Representative to join our team. As a remote worker, you will have the flexibility to work from the comfort of your own home, providing top-notch support to our clients and their customers. If you are a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we want to hear from you!

About the Role

In this exciting opportunity, you will be responsible for handling inbound customer service calls, responding to billing inquiries, and providing support to customers via phone. You will be the primary point of contact for our clients' customers, and your goal will be to resolve issues efficiently and effectively, ensuring a positive experience for every customer. Your excellent communication skills, both written and verbal, will enable you to build trust and rapport with customers, and your ability to work in a fast-paced environment will serve you well in this dynamic role.

Key Responsibilities:

• Assist callers with billing inquiries and provide support to resolve issues
• Determine offerings customers are missing and make upgrade and add-on service recommendations
• Ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
• Coding sales accurately and completely
• Provide exceptional customer service, responding to customer inquiries and resolving issues in a professional and courteous manner
• Work collaboratively with internal teams to resolve customer issues and improve overall customer experience

What We're Looking For

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build trust and rapport with customers. You will be a quick thinker, able to manage client needs effectively, and have a sincere desire to assist and prioritize the customer. Your assertiveness and ability to promote additional products and services will be essential in this role, as will your empathy and understanding of customer needs.

Essential Qualifications:

• Familiarity with company processes and policies
• Clear, confident, and professional communication skills
• Understanding of "client call flow"
• Quick-thinking management of client needs
• Assertiveness to promote additional products and services
• Empathy and a sincere desire to assist and prioritize the customer

Preferred Qualifications:

• Previous experience in customer service, preferably in a remote or call center environment
• Telemarketing experience
• Knowledge of billing and customer support processes
• Experience working with clients in a fast-paced environment

What You'll Need to Get Started

To be considered for this opportunity, you will need to have:

• A computer with a separate monitor (desktop/tower computer recommended)
• High-speed wired Internet (no WiFi)
• A phone with a headset
• A quiet, dedicated workspace free from distractions
• A background check (we will provide more information on this process if you are selected to move forward)

Technical Requirements:

• PC Requirements:
  • Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better
  • Hard Drive: 20 GB or more of available space, 60 GB or more of total space
  • Memory: 4 GB of RAM or better
  • Operating System: Windows 7 or Windows 10 (Windows 8/8.1 not supported by some clients)
• Mac Requirements:
  • Macs must have an Ethernet port
  • MacBook Air and Mac USB-C ports will not be supported
  • Boot Camp and a licensed version of Windows (please see our website for acceptable Windows operating systems) MUST be installed
• Internet and Phone Service Providers:
  • Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection
  • Hard-wired landline telephone service

Benefits and Compensation

As a Customer Service Representative at blithequark, you can expect:

• Competitive hourly rate ($11 - $17 per hour)
• Flexible scheduling and the ability to work from home
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• Access to a range of benefits, including scalable income opportunities and the ability to determine your own work schedule

Why Choose blithequark?

At blithequark, we are committed to delivering exceptional customer experiences and are passionate about creating a positive and supportive work environment for our team members. We offer a range of benefits, including flexible scheduling, competitive compensation, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

How to Apply

If you are interested in this opportunity, please submit your application, including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Conclusion

Thank you for considering this exciting opportunity to join the blithequark team as a Customer Service Representative. We are confident that your skills, experience, and passion for delivering exceptional customer service make you an ideal candidate for this role. We look forward to receiving your application and discussing this opportunity further with you.