Experienced Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for blithequark

Introduction to blithequark

At blithequark, we are dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a leader in our industry, we value individuality, innovation, and a commitment to excellence. Our team is passionate about making a real impact, and we are seeking like-minded individuals to join our ranks. If you are looking for an opportunity to personally thrive, make a difference, and be part of a culture where your ideas and contributions are valued every day, then we want to hear from you.

About the Role

We are currently seeking an experienced Remote Call Center Customer Service Representative to join our team as a Medicaid Member Support Specialist. In this role, you will serve as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibility will be to provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, ensuring that all interactions are handled with empathy, professionalism, and a commitment to excellence.

Key Responsibilities:

• Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests and status changes.
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that enable you to provide exceptional customer service and support to our clients. These include:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds.
• High School diploma or GED.
• Background check required.
• Must reside within 1 hour driving distance from Des Moines, IA.

Preferred Qualifications:

• Previous experience in a call center or customer service environment.
• Knowledge of Medicaid programs and policies.
• Excellent typing and grammar skills.
• Ability to navigate a computer and utilize software applications.
• Ability to understand and apply policy and procedures.
• Excellent customer service skills and phone etiquette.
• Reliable internet access.

What We Offer

At blithequark, we are committed to providing our employees with a positive, employee-friendly culture and a comprehensive range of benefits that support their well-being and career growth. These include:

• $18.00 per hour pay rate (bi-weekly pay).
• Paid training with equipment provided.
• Full-time schedule (40 hours per week).
• Career growth opportunities.
• PerkSpot – Employee discount program.
• Full benefit options – From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

Work Environment and Company Culture

At blithequark, we value diversity, equity, and inclusion, and we are committed to creating a work environment that is welcoming, respectful, and inclusive of all employees. Our company culture is built on a foundation of trust, open communication, and a commitment to excellence. We believe in empowering our employees to take ownership of their work, to innovate, and to make a real impact. If you are looking for a company that values your contributions, supports your growth, and offers a positive and dynamic work environment, then we want to hear from you.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes a hourly pay rate of $18.00, paid training, and a comprehensive range of benefits. We also offer a range of perks and discounts, including our PerkSpot employee discount program. Our benefits package is designed to support your well-being, your career growth, and your financial security. We believe in investing in our employees and providing them with the tools, resources, and support they need to succeed.

Conclusion

If you are a motivated, customer-focused individual who is looking for an opportunity to make a real impact, then we want to hear from you. At blithequark, we are committed to delivering exceptional customer service, and we are seeking talented and dedicated individuals to join our team. As a Remote Call Center Customer Service Representative, you will play a critical role in supporting our clients and helping them to achieve their goals. Don’t miss out on this opportunity to join a dynamic and growing company that values your contributions and supports your growth. Apply now to become a part of our team and start your journey to success.