**Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Remote Customer Service Representative. As a key member of our elite team, you will play a vital role in delivering an amazing customer experience and helping individuals navigate the complexities of health insurance enrollment. **About blithequark** At blithequark, we are dedicated to making finding and enrolling in health insurance simple, accessible, and stress-free. With the largest state-based marketplace footprint, our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Our innovative cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, providing eligibility determination, plan selection, and enrollment technology. **Job Summary** As a Remote Customer Service Representative, you will be responsible for delivering exceptional customer service experiences through inbound and outbound calls, online chat inquiries, and application data entry. You will work closely with our team to manage customer accounts, provide technical support, and interpret and follow defined procedures and policies. If you are a self-motivated, success-driven individual with a passion for customer service, we encourage you to apply. **Responsibilities** - Deliver the highest level of customer service experience consistently - Manage customer accounts and provide technical support - Application Data Entry - Online chat inquiries as assigned - Interpret and follow defined procedures and policies - Creative problem-solving skills - Flexibility and adaptability to changing projects and updates - Time and task management (multitasking and task prioritization) - Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams - Adhere to regulated guidelines for communications via all channels **Requirements** - 18 years of age or older - Complete Background check and drug test within 3 days - Dedicated, private, and secure workspace - Personal device with functioning camera required for the Training Period - Committed to full attendance for paid 3-week Training period - Minimum Internet Speed of 35 mb/s with ethernet - Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required - NOT compatible with mobile internet service providers and/or satellites - NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders **Qualifications** - Moderate to Advanced computer skills - High level of comfort learning new technology - High level of professionalism - Excellent verbal and written communication skills - Comfortable working from home - Self-motivated and success-driven **What We Offer** - Paid Training - Full-Time, Seasonal role - Performance and attendance-based incentives, in addition to the base pay - The convenience of working from home - Collaborative and supportive team environment - 401K Match - Individual Coverage HRA (ICHRA) - Paid time off (PTO) **Preferred Experience** - Previous experience in customer support or technical support role - Previous experience with Group and/or Individual health insurance, or the Affordable Care Act - Previous experience in a Call Center - Familiarity with CRM systems and practices - Spanish Bilingual, a plus **How to Apply** If you are a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Compensation and Benefits** We offer a competitive hourly rate of $15.00 - $16.50, depending on experience, plus performance incentives. Our benefits package includes paid training, full-time, seasonal role, performance and attendance-based incentives, 401K match, individual coverage HRA (ICHRA), paid time off (PTO), and a collaborative and supportive team environment. **Work Environment and Culture** At blithequark, we value a positive and motivating work environment. Our team is dedicated to building each other up and delivering exceptional customer experiences. As a Remote Customer Service Representative, you will work from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace. We offer a collaborative and supportive team environment, with opportunities for growth and development. **Why Join blithequark?** - Opportunity to work with a leading health insurance enrollment platform - Collaborative and supportive team environment - Flexible work schedule and remote work options - Competitive hourly rate and performance incentives - Opportunities for growth and development - Comprehensive benefits package **Equal Employment Opportunity** blithequark is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment. Apply for this job