Experienced Remote Customer Service Representative – Delivering Exceptional Support and Driving Customer Satisfaction in a Dynamic and Growth-Oriented Environment at blithequark

Welcome to blithequark

It's an exciting time to join blithequark, a leading organization dedicated to making a positive impact in the lives of our customers. As a Remote Customer Service Representative, you will be at the forefront of delivering exceptional support and driving customer satisfaction. Our team is passionate about providing top-notch service, and we're looking for like-minded individuals to join our elite team. At blithequark, we're committed to building a motivating and positive work environment, and we're excited to have you be a part of it.

About the Role

As a Remote Customer Service Representative at blithequark, you will be responsible for delivering the highest level of customer service experience consistently. You will manage customer accounts, provide technical support, and respond to inbound and outbound calls, online chat inquiries, and application data entry. Your goal will be to interpret and follow defined procedures and policies, while utilizing creative problem-solving skills to resolve customer issues. You will also be required to adapt to changing projects and updates, prioritize tasks, and manage your time effectively.

Key Responsibilities:

• Deliver exceptional customer service experience through inbound and outbound calls, online chat inquiries, and application data entry
• Manage customer accounts and provide technical support to resolve customer issues
• Interpret and follow defined procedures and policies to ensure compliance and consistency
• Utilize creative problem-solving skills to resolve customer complaints and concerns
• Adapt to changing projects and updates, prioritize tasks, and manage time effectively
• Participate in extensive self-study, training, and testing to ensure eligibility to proceed through training and certifications
• Adhere to regulated guidelines for communications via all channels

Requirements and Qualifications

To be successful in this role, you will need to meet the following requirements and qualifications:

Essential Requirements:

• 18 years of age or older
• Complete Background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 35 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• NOT compatible with mobile internet service providers and/or satellites
• NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders

Preferred Qualifications:

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

What We Offer

At blithequark, we're committed to providing our employees with a comprehensive compensation and benefits package, including:

• Paid Training
• Full-Time, Seasonal role
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Career Growth and Development

At blithequark, we're dedicated to helping our employees grow and develop in their careers. As a Remote Customer Service Representative, you will have access to extensive training and development opportunities, including:

• Comprehensive training program to ensure you have the skills and knowledge needed to succeed
• Ongoing coaching and feedback to help you improve and grow
• Opportunities for advancement and career growth within the company
• Professional development opportunities to help you stay up-to-date with industry trends and best practices

Company Culture

At blithequark, we're proud of our company culture, which is built on the values of teamwork, integrity, and customer focus. We're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a Remote Customer Service Representative, you will be part of a dynamic and growth-oriented team that is passionate about delivering exceptional customer service and driving business results.

How to Apply

If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.