Experienced Work from Home Inbound Customer Service Representative – Flexible Part-Time, Seasonal Opportunity with Competitive Pay and Benefits

Introduction to blithequark

At blithequark, we pride ourselves on being a customer-centric organization that values the importance of exceptional customer service. As a leading provider of contact center solutions, we are committed to delivering top-notch support to our clients and their customers. Our team is dedicated to creating a positive and supportive work environment that fosters growth, learning, and success. If you are a motivated and customer-focused individual looking for a flexible part-time, seasonal opportunity, we encourage you to join our team as a Work from Home Inbound Customer Service Representative.

Job Overview

As a Work from Home Inbound Customer Service Representative at blithequark, you will be responsible for maintaining positive customer relations by addressing all types of product-related concerns, including taking orders, verifying information, tracking packages, and answering customer questions. This role offers a unique opportunity to work from the comfort of your own home, with flexible scheduling that allows you to choose your own availability and work around your existing commitments. With a starting pay of $14.00 per hour and the potential to earn upsell commission, this is an ideal role for those looking to earn extra cash before the holidays or as a seasonal second job.

Key Responsibilities

• Respond to inbound customer calls and address product-related concerns in a professional and courteous manner
• Take orders, verify information, track packages, and answer customer questions to ensure exceptional customer service
• Navigate through multiple systems and enter information using your keyboard, including function keys, while speaking with customers on the phone
• Work independently in a home-based environment, meeting productivity and quality standards
• Participate in mandatory training sessions to ensure knowledge of products, services, and policies

Requirements

To be successful in this role, you must meet the following requirements:

Preferred Computer Requirements

• A PC or Laptop with a current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor: AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
• 8GB RAM or installed memory
• 10GB of Free Hard Disk Space
• Dedicated High Speed Internet: Internet Download Speed: 10.0 MBPS, Internet Upload Speed: 5.0 MBPS, Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Minimum Computer Requirements

• A PC or Laptop with a current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor: AMD 2.1GHZ or higher OR INTEL 1.8GHZ or higher, OR INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
• 4GB RAM or installed memory
• 10GB of Free Hard Disk Space
• Dedicated High Speed Internet: Internet Download Speed: 4.0 MBPS, Internet Upload Speed: 2.0 MBPS, Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Other Requirements

• Keyboard: Function Keys (F-Keys)
• Wired USB Headset
• Webcams are recommended (not required)
• Dual monitors recommended (not required)
• Minimum monitor size of 17+ inches recommended (not required)
• External mouse recommended (not required)

Training and Development

At blithequark, we are committed to providing our employees with the training and development opportunities they need to succeed. As a Work from Home Inbound Customer Service Representative, you will be required to participate in mandatory training sessions, which include:

• 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST
• 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST
• Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST

Career Growth and Benefits

At blithequark, we offer a range of benefits and perks to our employees, including:

• Performance-Based Pay/Incentives: We provide job performance pay and incentive-based pay for the majority of our Temporary/Part-Time roles
• Shift Premium pay for 2nd, 3rd, and Weekend shifts
• Holiday Pay for employees returning for their fifth consecutive season
• Safety and Attendance Incentives
• Employee Discounts: Our employee sales program offers employee discounts on items ordered from our catalogs and selected Outlet Store, with discounts ranging from 45% to 50% off
• Employee Mini Stores: Discounted product offered at our multiple Employee Only Stores
• Flexible Work Schedules

Work Environment and Company Culture

At blithequark, we are proud of our supportive and inclusive work environment, which values the contributions of all employees. Our company culture is built on the principles of respect, integrity, and teamwork, and we strive to create a positive and productive work environment that allows our employees to thrive. As a Work from Home Inbound Customer Service Representative, you will be part of a dynamic and dedicated team that is committed to delivering exceptional customer service and support.

Compensation and Perks

As a Work from Home Inbound Customer Service Representative at blithequark, you can expect a competitive hourly rate of $14.00, with the potential to earn upsell commission. In addition to your hourly rate, you will also be eligible for a range of benefits and perks, including performance-based pay, shift premium pay, holiday pay, and employee discounts.

Conclusion

If you are a motivated and customer-focused individual looking for a flexible part-time, seasonal opportunity, we encourage you to apply for the Work from Home Inbound Customer Service Representative role at blithequark. With a competitive hourly rate, comprehensive training program, and range of benefits and perks, this is an ideal opportunity for those looking to earn extra cash before the holidays or as a seasonal second job. Apply now to join our team and start your journey to a rewarding and successful career in customer service.