**Experienced Order Processing Professional – Customer Service Representative**

At blithequark, we are seeking a highly organized and detail-oriented Order Processing Professional to join our Customer Service team on a part-time basis. As a key member of our team, you will play a vital role in servicing spare parts sales order management, working with internal and external customers, and managing orders from start to finish. If you have a passion for delivering exceptional customer service, are proficient in data entry, and possess excellent communication skills, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a leading provider of innovative solutions in the industry. Our company is built on a foundation of excellence, integrity, and customer satisfaction. We are committed to providing our customers with the highest level of service, and we strive to create a work environment that is collaborative, inclusive, and supportive. As a member of our team, you will have the opportunity to grow and develop your skills, work with a talented and dedicated team, and contribute to the success of our organization. **Key Responsibilities** As an Order Processing Professional, you will be responsible for the following key tasks: * Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing. * Processing orders for materials for both domestic and/or international requests in accordance with blithequark policy and practice. * Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents. * Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges. * Updating databases with the status of returned materials issues and accounts for returns inventory. * Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules. * Ensuring service information is accessible by sorting and filing documents/forms. * Handling requests for additional company materials. * Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems. * Coordinating and performing activities associated with the transfer of consigned material. * Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers. **Essential Qualifications** To be successful in this role, you will need to possess the following essential qualifications: * Direct customer support experience, including administrative experience. * Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education. * Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint. * Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired. * Typical education and experience: Associate degree or equivalent, 1-3 years of related experience. **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Experience working in a fast-paced customer service environment. * Knowledge of international trade regulations and customs clearance procedures. * Familiarity with order management software and systems. * Strong analytical and problem-solving skills. * Ability to work independently and as part of a team. **Skills and Competencies** To excel in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills. * Strong attention to detail and organizational skills. * Ability to work in a fast-paced environment and prioritize tasks effectively. * Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint. * Experience with order management software and systems. * Strong analytical and problem-solving skills. * Ability to work independently and as part of a team. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our employees with opportunities for growth and development. As an Order Processing Professional, you will have access to: * Ongoing training and development programs to enhance your skills and knowledge. * Opportunities for career advancement and professional growth. * A collaborative and supportive work environment that encourages open communication and feedback. * A comprehensive benefits package that includes medical, dental, and vision coverage, as well as 401(k) matching and paid time off. **Work Environment and Company Culture** blithequark is a dynamic and fast-paced work environment that is committed to excellence and customer satisfaction. Our company culture is built on a foundation of: * Collaboration and teamwork. * Open communication and feedback. * Continuous learning and development. * Respect and inclusivity. * A commitment to excellence and customer satisfaction. **Compensation and Benefits** We offer a competitive hourly rate of $25.00-$28.00 per hour, depending on experience. Our comprehensive benefits package includes: * 401(k) matching. * Paid time off. * Sick time. * Company offers a generous benefits package that pays 100% of medical, dental, and vision. * Short-term disability. **How to Apply** If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [link] to submit your application. We look forward to hearing from you! Apply for this job