Experienced Enterprise Customer Success Manager – Driving Business Growth and Customer Satisfaction through Strategic Partnerships and Technical Expertise

Introduction to blithequark

blithequark is a pioneering force in the industry, dedicated to empowering businesses to achieve unparalleled success through innovative solutions and exceptional customer experiences. As a customer-obsessed and highly motivated organization, we are seeking a talented Enterprise Customer Success Manager to join our dynamic team. This key role will be responsible for driving the post-sale success of a portfolio of blithequark's Enterprise clients, focusing on gross and net retention, and covering our North America region.

What Does Success Look Like in This Position?

The ideal candidate will develop a deep understanding of blithequark's value proposition and partner with clients to ensure they realize maximum value and ROI from our solutions. Our most effective Enterprise Customer Success Managers build expertise and domain knowledge in software development, internet technologies, IT operations, and how these functions support business outcomes. By driving success with blithequark's clients, you will ultimately contribute to the company's success by retaining and growing recurring revenue.

Our Tools Stack

We utilize a range of cutting-edge tools, including SFDC, Gong, Pendo, O365, Zendesk, and Looker, to drive customer success and business growth. Familiarity with these tools is an asset, but we also provide comprehensive training to ensure our team members are equipped to excel in their roles.

Key Responsibilities

• Assume full accountability of the customer journey, from Onboarding through Renewal, Cross-sell, and Up-sell, ensuring seamless and exceptional customer experiences.
• Conduct regular business reviews and monitor account health to drive account retention and expansion, identifying opportunities for growth and improvement.
• Align blithequark's value to the client's organization, goals, and challenges, providing tailored solutions to meet their unique needs and drive business outcomes.
• Drive engagement and adoption of blithequark's platform, ensuring clients maximize the benefits of our solutions and achieve their desired results.
• Transform clients into partners, developing champions and obtaining executive alignment to foster long-term relationships and mutual success.
• Champion your customer's success by supporting and highlighting their professional achievements and growth, demonstrating blithequark's commitment to their success.
• Serve as the voice of the customer within blithequark, providing valuable insights and feedback to inform product development, sales strategies, and customer success initiatives.
• Collaborate cross-functionally with all parts of the business to ensure an exceptional customer experience, leveraging the expertise and resources of our teams to drive customer satisfaction and loyalty.

Required Skills and Qualifications

• Bachelor's degree or equivalent and 3+ years of experience managing a portfolio of clients, in roles including Customer Success or Account Management, with a proven track record of success.
• Comfortable presenting to a room, aided by strong written and verbal communication skills, with the ability to articulate complex technical concepts and derive solutions.
• Confident, high energy, self-motivated, and a true team player, with a passion for driving customer success and business growth.
• Experience persuading and satisfying senior and executive-level customer contacts across an enterprise, with a strong understanding of corporate business operations and prior experience in SaaS preferred.
• Demonstrated ability and desire to work and excel in a fast-paced environment, with excellent multitasking and project management skills.
• Understanding of Internet and web applications, with a desire to learn new technologies and stay up-to-date with industry trends and developments.
• Ability to understand and articulate technical concepts, with a strong analytical mindset and problem-solving skills.
• Must possess a proven understanding of corporate business world, with prior experience in SaaS preferred, and proficiency in SFDC and MS Office.
• Experience working on customer renewals preferred, with a strong focus on driving retention and growth through strategic partnerships and customer success initiatives.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members, providing opportunities for professional advancement, skill development, and continuous learning. As an Enterprise Customer Success Manager, you will have access to comprehensive training programs, mentorship, and coaching to ensure your success in the role and support your long-term career goals.

Work Environment and Company Culture

blithequark is an equal opportunity employer that strongly prohibits Discrimination and Harassment of any kind. We celebrate diversity and are committed to creating an inclusive and engaging environment for all employees, with a strong focus on work-life balance, employee wellness, and recognition and rewards for outstanding performance.

Compensation, Perks, and Benefits

The estimated salary range for this role is based on the candidate's skills, qualifications, and overall experience, with a competitive range of $100,000 - $125,000 USD. blithequark offers a wide range of comprehensive and inclusive benefits, including medical, dental, and vision care, 401(k) plan with company match, paid time off, and employee wellness perks, along with a competitive equity package and variable compensation.

Conclusion

If you are a motivated and customer-focused professional looking to drive business growth and customer satisfaction through strategic partnerships and technical expertise, we encourage you to apply for this exciting opportunity to join blithequark as an Enterprise Customer Success Manager. With a strong commitment to diversity, inclusion, and employee success, we offer a dynamic and supportive work environment that fosters growth, innovation, and excellence. Apply now to take the first step in your journey with blithequark and discover the rewards of a career with a pioneering industry leader.