Experienced Digital Marketing Customer Success Manager – Driving Growth and Client Satisfaction through Innovative Strategies and Exceptional Service

Introduction to blithequark

Imagine being part of a dynamic and rapidly growing sales and marketing agency that values creativity, fun, support, and passion. At blithequark, we're dedicated to helping B2B companies in Manufacturing, Tech, and SaaS achieve their growth goals through our expertise in sales, marketing, and client retention. As a Google Partner and HubSpot Partner, we're committed to delivering exceptional results and fostering a culture that prioritizes people-first values.

Job Overview

We're seeking an experienced Digital Marketing Customer Success Manager to join our team as a key player in driving client campaigns and projects from conception to launch. As the day-to-day point of contact for our clients, you'll act as a digital marketing consultant, providing expert guidance and recommendations to help them achieve their marketing objectives. With the freedom to work remotely from anywhere in Canada, you'll have the opportunity to collaborate with a talented team of thought leaders and digital marketing professionals who share your passion for delivering outstanding results.

Key Responsibilities

• Develop and execute comprehensive digital marketing strategies for clients, driving results and return on investment through innovative campaigns and projects.
• Stay up-to-date with the latest inbound marketing developments, providing expert recommendations to team members and clients to ensure they stay ahead of the curve.
• Manage and evaluate client campaigns on an ongoing basis, identifying areas for improvement and implementing data-driven solutions to optimize performance.
• Collaborate with clients to understand their needs, developing effective digital and inbound strategies that meet their unique goals and objectives.
• Work closely with our digital marketing specialists to execute inbound marketing solutions that align with client marketing objectives, ensuring seamless delivery and exceptional results.
• Manage and review work completed by digital marketing team members and content writers, providing constructive feedback and guidance to ensure high-quality output.
• Monitor monthly and ongoing budgets for clients, ensuring timely and cost-effective delivery of campaigns and projects.
• Review client reports produced by the team, discussing results with clients monthly and providing actionable recommendations for future improvements.
• Contribute to critical internal business initiatives and projects, from optimizing processes to researching and testing new strategies that drive growth and innovation.
• Actively engage and participate in weekly team meetings and other team activities, fostering a culture of collaboration, creativity, and continuous learning.

Essential Qualifications

• 2-5 years of professional account management experience, handling multiple clients and marketing agency experience, with a proven track record of driving results and delivering exceptional client satisfaction.
• 1-3 years of experience in search marketing, SEO, Paid Ads, and social media or content marketing, with a deep understanding of the latest trends and best practices.
• Excellent communication and interpersonal skills, with the ability to self-regulate and manage time effectively in a fast-paced environment.
• Ability to follow proven processes while thinking critically and creatively to achieve client goals, with a strong focus on problem-solving and attention to detail.
• Exceptional written and verbal communication skills, coupled with highly developed interpersonal skills and a strong ability to multitask and balance multiple project timelines.
• Willingness to learn and be open to new experiences, with a passion for staying up-to-date with the latest digital marketing developments and trends.

Preferred Qualifications

• HubSpot certification or equivalent experience, with a strong understanding of inbound marketing principles and best practices.
• Experience working with digital marketing platforms and tools, such as Google Analytics, AdWords, and social media scheduling software.
• Strong analytical and data-driven skills, with the ability to interpret and communicate complex data insights to clients and stakeholders.
• Experience working in a remote or virtual team environment, with a strong ability to self-motivate and manage time effectively in a flexible work setting.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop their skills and expertise. As a Digital Marketing Customer Success Manager, you'll have access to:

• Comprehensive training and certification programs, including HubSpot and Google Analytics certification.
• Ongoing professional development opportunities, including workshops, webinars, and conferences.
• A clear track for career growth, with increased responsibilities and compensation based on performance and achievements.
• A collaborative and supportive team environment, with regular feedback and coaching to help you achieve your goals and objectives.

Work Environment and Company Culture

At blithequark, we prioritize a people-first culture that values creativity, fun, support, and passion. Our team is dedicated to delivering exceptional results and fostering a positive experience for our clients and team members. We believe in:

• A healthy work-life balance, with flexible working hours and remote work options to support your well-being and productivity.
• A collaborative and inclusive team environment, with regular team-building activities and social events to foster connections and camaraderie.
• A culture of continuous learning and growth, with ongoing training and development opportunities to help you achieve your career goals.
• A responsive and supportive management team, with regular feedback and coaching to help you succeed in your role.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Quarterly, goals- and performance-based bonuses to recognize and reward your achievements.
• A Health Spending Account to support your physical and mental well-being.
• Generous paid time off to recharge and pursue your passions.
• A fully remote work option, with the flexibility to work from anywhere in Canada.
• A clear track for career growth, with increased responsibilities and compensation based on performance and achievements.

Conclusion

If you're a motivated and results-driven digital marketing professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Digital Marketing Customer Success Manager at blithequark, you'll have the chance to work with a talented team of professionals who share your passion for delivering exceptional results and fostering a culture of creativity, fun, and support. Don't miss out on this opportunity to take your career to the next level and join a dynamic and rapidly growing sales and marketing agency that values people-first principles. Apply now and take the first step towards an exciting and rewarding career with blithequark!