Experienced eCommerce Customer Service and Sales Representative for Industrial Supply Solutions

Introduction to blithequark

blithequark is a renowned, family-owned industrial supply company that has been a cornerstone in the industry since its inception in 1976. With a rich history spanning over four decades, blithequark has established itself as a trusted partner for businesses seeking high-quality industrial equipment and supplies. As a third-generation company, blithequark prides itself on its commitment to exceptional customer service, fostering long-term relationships with its clients, and providing innovative solutions to meet the evolving needs of the industrial sector.

Job Overview

blithequark is seeking an exceptional Customer Service/Sales Representative to join its dynamic team. As a key member of the customer service and sales department, the successful candidate will play a vital role in ensuring customer satisfaction, maintaining positive relationships with clients, and driving sales growth. If you are a highly organized, detail-oriented, and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

The Customer Service/Sales Representative will be responsible for a wide range of duties, including:

• Managing and assigning emails in a timely and efficient manner
• Processing invoices from suppliers and delivering customer invoices
• Receiving payments from customers and processing credit card transactions
• Entering tracking numbers into ERP and eCommerce websites to ensure seamless order fulfillment
• Handling high-volume phone calls from customers and vendors in a friendly and professional manner
• Providing verbal and email quotes to customers and communicating with vendors to confirm price and availability
• Processing orders with vendors and confirming order acknowledgments
• Keeping track of backorders and following up with vendors and customers regarding ship dates
• Preparing and reconciling monthly payments to vendors
• Monitoring and managing past-due invoices to ensure timely payment

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers, vendors, and colleagues
• Highly detail-oriented, with a strong focus on accuracy and attention to detail
• Proactive work ethic and excellent communication skills, with the ability to work independently and as part of a team
• High-level organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Friendly and patient demeanor, with the ability to work in a fast-paced environment and provide exceptional customer service
• Proficient in Microsoft Office, with experience in eCommerce software and ERP systems
• Ability to maintain confidential financial documentation and adhere to company policies and procedures
• Minimum of 3 years of experience in eCommerce customer service and sales, with a proven track record of success in a similar role

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Knowledge of industrial equipment, supplies, filtration, or compressed air equipment, with the ability to provide technical support and guidance to customers
• Experience working in a remote or home-based environment, with a reliable and fast internet connection
• Strong analytical and problem-solving skills, with the ability to troubleshoot issues and provide solutions to customers

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Customer Service/Sales Representative, you will have access to ongoing training and development opportunities, including:

• Comprehensive onboarding program to ensure a smooth transition into the role
• Ongoing training and support to develop your skills and knowledge in eCommerce customer service and sales
• Opportunities for career advancement and professional growth within the company
• Recognition and reward programs to acknowledge and reward outstanding performance

Work Environment and Company Culture

blithequark is a dynamic and supportive work environment that values its employees and prioritizes their well-being. As a member of our team, you can expect:

• A collaborative and inclusive work environment that fosters open communication and teamwork
• A flexible and remote work arrangement, with the ability to work from home and maintain a healthy work-life balance
• A comprehensive benefits package, including health insurance, 401(k) matching, paid time off, and parental leave
• Opportunities for socialization and team-building, including company-sponsored events and activities

Compensation and Benefits

blithequark offers a competitive compensation package, including:

• Hourly rate of $22 - $24 per hour, depending on experience
• Annual raises and bonuses to recognize and reward outstanding performance
• Comprehensive benefits package, including health insurance, 401(k) matching, paid time off, and parental leave
• Equipment and software provided to ensure you have the tools and resources needed to succeed in your role

Conclusion

If you are a motivated and customer-focused individual with a passion for eCommerce customer service and sales, we encourage you to apply for this exciting opportunity. As a Customer Service/Sales Representative at blithequark, you will have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge, and contribute to the growth and success of our company. Apply now to join our team and take the first step towards a rewarding and challenging career in eCommerce customer service and sales.