Experienced Customer Success Engineer – Cloud Security and Technical Implementation Expert

Introduction to blithequark

As the world accelerates its migration to the cloud, the importance of cloud security has never been more pronounced. blithequark is at the forefront of this emerging industry, pioneering the development of modern privileged access management platforms. Our innovative technology provides unified Privileged Access Visibility, Dynamic Privilege Management, and Secrets Governance across cloud infrastructures, platforms, and SaaS. With a strong foundation in the cybersecurity industry, blithequark is founded by veterans with a successful track record of prior exits and is backed by top-tier venture capitalists.

About the Role

As a Senior Customer Success Engineer at blithequark, you will function as a cloud security product expert, identifying customer requirements, matching them with specific product features, and helping customers implement key features. You will be responsible for responding to customer queries in a timely and accurate manner via various channels, including our customer portal, phone, email, and Teams. Your passion for cloud technology, aptitude for troubleshooting technical issues under defined time constraints, and commitment to delivering exceptional customer experiences make you an ideal candidate for this role.

Your Impact

We are seeking a Customer Success Engineer to partner with our customers on technical implementations and provide ongoing assistance with reported issues and requested feature enhancements. Your responsibilities will include timely resolution of customer queries, advising and guiding customers on product features and functionalities, and building trust relationships with our clients. To succeed in this role, you should be an ardent listener, an excellent communicator, and familiar with customer helpdesk solutions, with a background in computer science and information security.

Key Responsibilities:

• Advise customers on prescribed best practices and guide them on successful and timely deployments.
• Provide On Call Support for blithequark customers, including answering technical questions, triaging, and troubleshooting reported issues within defined contractual SLAs.
• Replicate reported issues and identify corrective action, such as configuration fixes, product fixes, or feature enhancements.
• Contribute to blithequark’s internal and customer-facing knowledge base, including creating How-to Videos and Product best practices guides.
• Monitor and address customer feedback and queries on social platforms.
• Generate awareness about new product features with customer communities.
• Gather customer feedback and act as a link between Customer Success, Sales, Engineering, and Marketing teams.
• Enable new team members with proprietary product and complimentary technologies.

Requirements:

To be considered for this role, you should have:

• Experience in a Technical Support Specialist and/or Services Engineering role.
• Experience with the Cybersecurity industry, IAM/PAM domain, and tools.
• A Bachelor’s degree in Computer Science or Information Technology.
• Proficiency in technical triaging and troubleshooting methods.
• Experience using customer helpdesk solutions like Zendesk, project management solutions like Monday.com, and JIRA/Confluence.
• A clear understanding of IAM services of leading Cloud Services Platforms like AWS, GCP, and Azure.
• Hands-on experience with command line prompts, APIs, SQL, JSON, Terraform, and Python.
• A passion for working in a fast-paced startup culture.
• Ability to multi-task and manage competing priorities.
• Strong client-facing and communication skills.
• Resourceful, self-learner, and problem solver.

What We Offer:

At blithequark, we offer a competitive compensation package, including a base salary range of $65,000 - $110,000 annually, depending on your experience, expertise, location, and other factors. Our benefits include:

• Work from anywhere in the US (fully remote)
• Competitive compensation and meaningful equity
• Medical, dental, and vision insurance
• Paid parental leave benefits
• 401k (U.S.)
• Flexible + Unlimited PTO (U.S.)
• Career development opportunities and paths
• Home office and connectivity stipends
• Team socials + Offsites

Career Growth and Learning Benefits:

At blithequark, we are committed to the growth and development of our team members. As a Customer Success Engineer, you will have access to:

• Ongoing training and professional development opportunities
• Mentorship from experienced professionals in the cybersecurity industry
• Opportunities to work on complex and challenging projects
• A collaborative and dynamic work environment that fosters innovation and creativity

Work Environment and Company Culture:

At blithequark, we pride ourselves on our fast-paced and dynamic startup culture. Our team is passionate about delivering exceptional customer experiences and is committed to making a meaningful impact in the cybersecurity industry. As a Customer Success Engineer, you will be part of a talented and dedicated team that values:

• Collaboration and teamwork
• Innovation and creativity
• Customer satisfaction and success
• Continuous learning and growth

Conclusion:

If you are a motivated and experienced Customer Success Engineer looking to join a fast-paced and innovative startup, we encourage you to apply for this exciting opportunity. At blithequark, we offer a unique chance to work with cutting-edge technology, collaborate with a talented team, and make a meaningful impact in the cybersecurity industry. Don’t miss out on this opportunity to take your career to the next level and apply today!