Experienced Customer Success Manager – Enterprise SaaS Customer Relationship Management and Data Security Expert

Welcome to blithequark

blithequark is the unified platform that prevents data leaks and enables secure collaboration by protecting sensitive data and controlling how it's shared. For decades, legacy data leak prevention (DLP) solutions have failed to adequately protect sensitive information. Traditional DLP is outdated, intrusive, and complex - it wasn't designed for today's modern enterprise where users continuously share data across interconnected SaaS applications, endpoints, and now generative AI. blithequark is the first AI-native DLP solution. We leverage AI to achieve twice the accuracy with a fraction of the false positives that overwhelm security teams. blithequark does this without disrupting modern work patterns. Our AI-native platform spans sensitive data protection across SaaS, email, data exfiltration prevention on SaaS, endpoints, and data encryption. blithequark's Developer Platform provides an open, flexible environment for developers to integrate our data classification and protection capabilities anywhere, including establishing trust boundaries for AI model building and consumption.

About the Role

As a Customer Success Manager at blithequark, you’ll play a pivotal role with our customers. You’ll help orchestrate the customer relationship, drive effective product adoption, and advise on integrations to ensure customers are deriving value & seeing success with the blithequark platform. This is the perfect role for someone who is eager to be on the frontlines of the data security industry and work closely with customers at a fast-growing startup. Please note that you must be based in the Pacific Time Zone (PT) to align with our needs.

Key Responsibilities

• Manage customer success and ensure customers realize the full value of the blithequark platform
• Develop and deliver a roadmap to success, advising customers to reach business goals
• Drive product adoption and ongoing use of blithequark, while delivering and maintaining customer happiness
• Collaborate cross-functionally to drive expansion revenue and manage renewals
• Engage with business leaders to thoughtfully help them identify upsell opportunities to expand blithequark’s footprint and depth of engagement
• Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing
• Become an expert on the blithequark platform and our integrations, while keeping up with industry trends in data security

Essential Qualifications

• 5+ years of consulting, account management, customer success, or sales experience, working with enterprise customers in SaaS startup settings
• A proven track record of managing enterprise clients supporting enterprise clients
• Prioritization of customer experience with a focus on customer happiness and retention
• Ability to drive to understand customers’ business goals, anticipate future needs, and identify solutions
• A team player with a high level of integrity and a desire to assist your team - you can be flexible as your team scales
• Proven capacity to develop relationships and optimize enterprise customer accounts
• Strong business acumen and an interest in machine learning & information security
• Aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability
• Resourcefulness - you may not have all the answers, but you know how to find them

Preferred Qualifications

• Experience working with AI-native DLP solutions or similar technologies
• Knowledge of cloud data security and compliance regulations
• Familiarity with SaaS applications and integrations
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

What We Offer

At blithequark, we offer a unique opportunity to work with a fast-growing startup in the data security industry. You will have the chance to work with a talented team of professionals who are passionate about protecting sensitive data and enabling secure collaboration. We offer a competitive salary, comprehensive benefits, and a dynamic work environment that encourages growth and development.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer training and development programs, mentorship opportunities, and a clear path for advancement. Our goal is to help you achieve your career goals and become a leader in the data security industry.

Company Culture

At blithequark, we value innovation, collaboration, and customer satisfaction. We believe in creating a work environment that is dynamic, supportive, and inclusive. Our team is passionate about protecting sensitive data and enabling secure collaboration, and we are committed to making a positive impact in the industry.

Compensation and Benefits

We offer a competitive salary, comprehensive benefits, and a range of perks and incentives. Our benefits package includes health insurance, retirement savings, and paid time off. We also offer a flexible work environment, including remote work options and flexible hours.

Conclusion

If you are a motivated and experienced Customer Success Manager looking for a new challenge, we encourage you to apply for this role at blithequark. We are a fast-growing startup with a talented team of professionals who are passionate about protecting sensitive data and enabling secure collaboration. We offer a unique opportunity to work with a dynamic team, develop your skills and expertise, and make a positive impact in the data security industry. Apply now to join our team and help us shape the future of data security.

How to Apply

To apply for this role, please submit your resume and a cover letter explaining why you are the perfect fit for this position. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.