**Experienced Customer Service Representative – Remote Work-From-Home Opportunity (Full-Time & Part-Time)**

Are you a customer service enthusiast looking for a challenging and rewarding role that offers flexibility and growth opportunities? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Service Representative to join our team of dedicated professionals who are passionate about delivering exceptional customer experiences. **About blithequark** blithequark is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our team of experts is dedicated to providing exceptional customer experiences, and we're looking for talented individuals like you to join our ranks. **Job Summary** As a Customer Service Representative, you will be responsible for interacting with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best-in-class customer experiences. You will be the face of blithequark, and your exceptional communication skills, problem-solving abilities, and positive attitude will make all the difference in delivering exceptional customer experiences. **Key Responsibilities** * Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner * Utilize systems and technology to complete account management tasks and provide accurate information to customers * Recognize sales opportunities and apply sales skills to upgrade customer experiences * Explain and position products and processes with customers to ensure they understand the value proposition * Appropriately escalate customer dissatisfaction with managerial team to ensure timely resolution * Ensure first call resolution through problems solving and effective call handling **Candidate Qualifications** We're looking for highly motivated and dedicated individuals who possess the following qualities: * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20 words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Conditions of Employment** * Must be authorized to work in the country where the job is based * Subject to the program and location of the position, must be willing to submit up to a Level II background and/or security investigation with a fingerprint * Must be willing to submit to drug screening **Compensation and Benefits** At blithequark, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members, including: * Paid Time Off: Earn PTO and paid holidays to take the time you need * Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations * Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment * Retirement Savings: Secure your future with retirement savings programs, where available * Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges * Life Insurance: Access life insurance options to safeguard your loved ones * Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities * Paid Training: Learn new skills while earning a paycheck * Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement * Casual Dress Code: Be comfortable while you work **Physical Requirements** This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), it is the policy of blithequark to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. **Diversity and Equality** At blithequark, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at blithequark are based solely on a person's merit and qualifications. blithequark maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling blithequark's commitment to a diverse and equal-opportunity work environment. **Disclaimer** The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. If you're ready to join a company that recognizes your contributions and supports your growth, blithequark is the place for you. Apply today! Apply Job! Apply for this job