**Experienced Customer Service Representative / Call Center Representative – Community Outreach and Support**

Are you passionate about delivering exceptional customer service and making a positive impact in your community? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark's team as a Customer Service Representative / Call Center Representative, where you will play a vital role in providing support and guidance to members of the community who interact with our organization. **About blithequark** blithequark is a leading organization dedicated to providing administrative support and services to the community. As the nation's largest administrative tribunal, we hold approximately 400,000 trials and hearings a year, adjudicating a wide range of matters filed by nearly every city agency, board, and commission. Our mission is to provide a fair, impartial, and efficient process for resolving disputes and addressing community concerns. **Job Summary** As a Customer Service Representative / Call Center Representative, you will serve as the primary point of contact for members of the community who seek information, guidance, and support related to our services. You will be responsible for providing exceptional customer service, responding to inquiries and concerns, and ensuring that all interactions are handled in a timely, professional, and respectful manner. Your expertise will be essential in helping us maintain a positive reputation and build trust with the community we serve. **Key Responsibilities** • Serve as the liaison between blithequark and the community, providing information and guidance on our services and processes. • Respond to community inquiries and concerns in a timely and professional manner, either in-person, by phone, or via email. • Ensure that all members of the community understand the adjudication process and their rights and responsibilities. • Investigate and attempt to resolve complaints from the public appearing before blithequark. • Process cases efficiently and effectively, minimizing wait times for the public. • Review, confirm, and ensure accurate information is provided to members of the community who have been issued summonses. • Assist in all aspects of processing cases, ensuring that the public has timely access to justice. **Hybrid Office / Remote Work Schedule** After completing an initial training period, you will have the opportunity to work in a hybrid office / remote schedule, allowing you to balance your work and personal life while still delivering exceptional customer service to our community. **Minimum Qualifications** To be considered for this role, you must meet one of the following qualification requirements: 1. High school graduation or equivalent and three years of experience in community work or community-centered activities in an area related to duties described above. 2. Education and/or experience that is equivalent to "1" above. **Preferred Skills** While not required, the following skills and qualifications are highly desirable: 1. Proficiency in Outlook, Microsoft Word, and Adobe, with knowledge in Excel. 2. Office experience, including demonstrable background dealing with members of the public. 3. Excellent oral and written communication skills. 4. History of volunteerism, such as service in the AmericCorps or Peace Corps, is viewed favorably. **Public Service Loan Forgiveness** As a prospective employee of blithequark, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/. **Residency Requirement** New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. **Additional Information** blithequark is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. **How to Apply** If you are passionate about delivering exceptional customer service and making a positive impact in your community, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application and join our team at blithequark. **Job Details** * Job Title: Customer Service Representative / Call Center Representative * Experience Level: Entry-Level * Job Level: 00 * Number of Positions: 6 * Work Location: NYC - All Boroughs * Category: Constituent Services & Community Programs We look forward to welcoming you to our team at blithequark! Apply for this job