**Experienced Customer Service Representative – Remote Work Opportunity with blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working collaboratively with others to achieve common goals? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative. In this role, you will play a vital part in ensuring our clients receive world-class service, while also contributing to the growth and success of our organization. **About blithequark** At blithequark, we are committed to the growth of our clients and employees alike. Our culture is built around empowering each individual to channel their drive, exercise their judgment, and lead with care and leadership. We believe in fostering a work environment that encourages motivated and talented individuals to achieve their career goals. Our employees are continually leading our industry forward through active roles in various councils and committees, and we are always seeking to connect with driven individuals who share our vision. **Our Benefits** In addition to a competitive salary, blithequark offers a comprehensive benefits package, including: * Health Insurance * Dental Insurance * Vision Insurance * Time Off * Retirement * WFH Benefit * And more! **Job Summary** As a Customer Service Representative with blithequark, you will be responsible for providing exceptional customer service to our clients, ensuring high levels of satisfaction and loyalty. You will work collaboratively with other members of the team to achieve group goals, while also maintaining a high level of professionalism and attention to detail. This is a remote, work-from-home position, and you will be expected to interface with customers, clients, and coworkers daily, executing production goals in daily actions, email responses, phone call resolution, and ticket response based on company-provided knowledge and the support of your peer group. **Reports To** You will report to the AVP of Customer Service and VP of Customer Service, who will provide guidance and support to ensure your success in this role. **Key Responsibilities** * Customer and Client Interaction and Support: + Provide exceptional customer and client service to ensure high levels of satisfaction. + Respond to customer and client inquiries via phone, email, and other communication channels promptly and professionally. * Payment Processing: + Handle customer payments over the phone, ensuring accuracy and compliance with company policies. + Assist customers and clients with setting up payment plans and resolving payment-related issues. * Documentation Management: + Provide customers and clients with necessary documentation, including account statements and invoices, and other requested information. + Process customer and client modifications and update account information as needed. * Refunds and Adjustments: + Handle customer and client refund requests, ensuring prompt and accurate processing. + Manage extensions and re-write documentation, ensuring all necessary approvals and documentation are in place. * Account Maintenance: + Conduct account ratings and reviews to ensure accuracy and compliance with company standards. + Work closely with the accounting and booking departments to resolve account discrepancies and issues. * Insurance Tracking: + Collaborate with a third-party insurance tracking provider to ensure customer and client accounts are up to date and compliant with insurance requirements. + Assist customers and clients with insurance-related inquiries and documentation. * Customer Portal Assistance: + Assist customers with accessing and navigating the customer portal. + Provide support and guidance on utilizing the portal's features and resolving any technical issues. * Customer and Client Relationship Management: + Build and maintain positive relationships with customers and clients by providing attentive and personalized service. + Proactively identify opportunities to improve customer and client satisfaction and retention. * Compliance and Reporting: + Ensure all customer and client interactions and transactions comply with company policies, procedures, and regulatory requirements. + Prepare and maintain accurate records of customer and client interactions, transactions, and account updates. * Team Collaboration: + Work closely with other customer service agents and departments to ensure seamless service delivery. + Participate in team meetings, training sessions, and performance reviews to continuously improve service quality. * Additional Responsibilities: + Perform other duties assigned by the supervisor or management to support the customer service department's overall goals. **Required Qualifications** * At least 3 years of experience as a Customer Service Agent or Account Manager in the financial services banking or related industry. * Associates degree in business, communications, or social science. * Regular attendance, schedule adherence, and openness to work overtime if offered. * Ability to work with management on adjustment of schedule based on business needs. * Proficient in Microsoft Office, including Excel, Word, Outlook, and Adobe. * Proficient in Salesforce. * Experienced in Dialpad. * Superior communication skills both written and verbal, especially regarding email etiquette. * Detail-oriented and organized with a proven ability to prioritize work effectively, or if given a specific directive. * Enthusiasm and positive energy, support for your teammates. * Compatibility with on-the-job training or training by committee by various existing Customer Service staff, as opposed to a stand-alone training program. * Ability to multi-task between inbound calls, email responses, customer service tickets, and administrative duties/reports. **Desired Qualifications** * At least 5 years of experience in customer service or relevant field. * Bachelor's degree in business, communications, or social science. * Knowledge of the Equipment Loan / Leasing Finance industry is preferable, but not required. * Bilingual Spanish is preferable, but not required. **Why Join blithequark?** At blithequark, we offer a dynamic and supportive work environment that encourages growth and development. We believe in investing in our employees and providing opportunities for career advancement. If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we invite you to join our team. **How to Apply** If you are interested in this exciting opportunity, please visit our website and submit your application. We look forward to hearing from you! Apply Job! Apply for this job