Experienced Customer Service Representative – Work from Home Opportunity with blithequark

Welcome to blithequark

At blithequark, we are dedicated to providing a more human way to shop, and we're looking for talented individuals to join our team as Customer Service Representatives. As a leader in video commerce, we offer a unique and dynamic work environment that is perfect for those who are passionate about delivering exceptional customer experiences. Our company comprises six leading retail brands, all dedicated to helping customers enjoy, enhance, and celebrate life.

About the Opportunity

We are seeking highly skilled and motivated Customer Service Representatives to work from the comfort of their own homes, answering inbound customer calls and providing top-notch support to our valued customers. As a Customer Service Specialist, you will be responsible for problem-solving, assisting with orders and accounts, and offering additional products to enhance the customer experience. If you have a passion for customer service, are comfortable working in a fast-paced environment, and are looking for a new challenge, we encourage you to apply for this exciting opportunity.

Who We Are

blithequark is a leading retail company that operates a range of interactive, aspirational home and apparel lifestyle brands. We deliver inspirations that help customers enjoy, enhance, and celebrate life, and we're committed to providing a great experience for our customers. Our company culture is built on a foundation of diversity, equity, and inclusion, and we're dedicated to ensuring that our workplace provides equal employment opportunities for all team members and candidates.

Key Responsibilities

• Answer inbound customer calls and provide exceptional customer service, resolving issues and addressing concerns in a professional and courteous manner
• Problem-solve and de-escalate unique situations while sustaining a high-paced call volume
• Offer additional products on each customer interaction to enhance the customer experience
• Assist customers with questions, confirm refunds, take payments, place orders, and analyze account data as needed
• Work effectively in a virtual environment with a set schedule and structured day
• Communicate with a variety of customer styles, peers, and leaders in a clear and concise manner
• Navigate multiple systems and screens while assisting customers
• Troubleshoot own technical problems and partner with IT as needed
• Available to work weekends, holidays, and additional hours as required

Essential Qualifications

• High school diploma or equivalent required
• 1-2 years of customer service experience, preferably in a call center environment
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong technical skills, including proficiency in Microsoft Windows and ability to navigate multiple systems and screens
• Self-motivated and disciplined, with ability to work independently in a home office setting
• Reliable internet connection and necessary computer equipment, including headset and webcam

Preferred Qualifications

• Previous experience working in a virtual call center environment
• Knowledge of retail or customer service principles and practices
• Experience with customer relationship management (CRM) software and other technology systems
• Strong analytical and problem-solving skills, with ability to think critically and outside the box
• Excellent time management and organizational skills, with ability to prioritize tasks and manage multiple projects simultaneously

Skills and Competencies

• Strong communication and interpersonal skills, with ability to build rapport with customers and colleagues
• Excellent problem-solving and analytical skills, with ability to think critically and outside the box
• Strong technical skills, including proficiency in Microsoft Windows and ability to navigate multiple systems and screens
• Ability to work in a fast-paced environment and adapt to changing situations
• Self-motivated and disciplined, with ability to work independently in a home office setting
• Strong time management and organizational skills, with ability to prioritize tasks and manage multiple projects simultaneously

Career Growth Opportunities

At blithequark, we're committed to helping our team members grow and develop in their careers. As a Customer Service Representative, you'll have opportunities to advance and take on new challenges, with potential for upward mobility across the entire blithequark family of brands. We offer a range of training and development programs, including on-the-job training, mentorship, and career coaching, to help you achieve your career goals.

Work Environment and Company Culture

At blithequark, we're proud of our company culture, which is built on a foundation of diversity, equity, and inclusion. We're committed to providing a great experience for our customers and our team members, and we offer a range of benefits and perks to support your well-being and success. Our virtual call center environment is designed to be flexible and supportive, with opportunities for collaboration and connection with your colleagues.

Compensation and Benefits

We offer a competitive compensation package, including a starting rate of $15.00 per hour, with opportunities for overtime and bonuses. We also offer a range of benefits, including health care benefits, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, and company discounts.

How to Apply

If you're excited about this opportunity and think you have the skills and experience we're looking for, we encourage you to apply. Our application process is candidate-led, and we'll guide you through each step of the way. To get started, simply click the "Apply" button and follow the instructions. We can't wait to hear from you and explore how you can join our team at blithequark.

System Requirements

To work as a Customer Service Representative at blithequark, you'll need to meet certain system requirements, including:

• Self-provided computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
• Headset compatible with blithequark specifications (we'll reimburse you $75 for the headset)
• High-speed internet connection (satellite, broadband, wireless, or dial-up services are not an option)
• Webcam and ability to appear on camera for meetings and trainings

Location Requirements

To be eligible for this role, you must reside in one of the approved counties in Ohio, Indiana, or Kentucky. Please note that remote work is not permitted in NYC at this time.

Conclusion

Thank you for considering this exciting opportunity to join our team at blithequark as a Customer Service Representative. We're looking for talented and motivated individuals who are passionate about delivering exceptional customer experiences, and we're committed to providing a great work environment and opportunities for growth and development. If you're ready to take your career to the next level and join a dynamic and supportive team, we encourage you to apply today.