**Experienced Full Stack Customer Service Manager – Airline Operations and Client Experience**

Are you ready to embark on a journey that will take you to new heights, challenge your skills, and help you grow as a professional? Look no further than blithequark, where we're passionate about delivering exceptional customer experiences and fostering a culture of innovation and excellence. As a seasoned Customer Service Manager, you'll play a vital role in shaping the future of our airline operations and driving business success. **Why You'll Love This Role** At blithequark, we're committed to empowering our employees to reach their full potential and make a meaningful impact on our customers' lives. As a Customer Service Manager, you'll have the opportunity to: * Lead a high-performing team of customer service representatives and drive business results through effective leadership and coaching * Develop and implement strategies to improve customer satisfaction, loyalty, and retention * Collaborate with cross-functional teams to resolve complex customer issues and drive process improvements * Foster a culture of innovation, creativity, and continuous learning, and encourage employees to take ownership of their growth and development * Stay up-to-date with industry trends, best practices, and regulatory requirements, and apply this knowledge to drive business success **What You'll Do** As a Customer Service Manager at blithequark, you'll be responsible for: * Driving functional excellence while maintaining a safety-conscious culture that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being * Being a safety advocate: Identify and address safety concerns on a case-by-case basis * Establishing team and individual objectives aligned with departmental and organizational targets; Mentoring and guiding frontline colleagues in skill development, customer care excellence, and company culture behaviors * Laying out and advancing successful relationships with colleagues that cultivate empathy, legitimacy, trustworthiness, respect, and pride * Successfully allocating resources and providing suitable support to empower teams to achieve functional objectives in a safe manner * Ensuring the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments * Advancing effective communication among departments to engage our team to collaborate to achieve shared objectives * Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensuring colleagues adhere to corporate policy/procedure * Embracing the fundamental values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability) * Managing escalated service issues and being visible to colleagues when issues arise * Conveying key corporate and local information to frontline leaders in a productive and effective way. Set the expectations and ensure colleagues understand the why behind the focus/criticality * Ability to learn and apply association contract rules/regs in daily communications with frontline colleagues and local association leaders **Favored Capabilities and Qualifications** * Instruction and Earlier Professional training * Past airport customer service experience * 3 years experience leading others * Knowledge of organizational policies and procedures and functional automation applications * Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment * Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as needed * Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems * Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take remedial action * Strong critical thinking skills * Ability to work independently as well as collaboratively * Ability to work under demanding operational circumstances * Ability to focus on and execute with a need to get moving and accuracy * Ability to use sound business judgment to resolve issues with internal and external clients * Ability to facilitate station activities and collaborate with multi-functional departments and offices to ensure essential requirements are met for a safe, efficient, on-time operation * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. * Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement * Ability to work additional hours when there are operational needs * Ability to work rotating shifts including weekends, holidays, and days-off **What You'll Get** At blithequark, we're committed to supporting our employees' well-being and success. As a Customer Service Manager, you'll enjoy: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more * Health Programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year * Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more **Join Our Team** At blithequark, we're passionate about creating a workplace that's inclusive, diverse, and supportive of all employees. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, suppliers, communities, and investors, helping employees reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join us at blithequark and be yourself. Apply Job! Apply for this job