**Experienced Telehealth Customer Service Agent – Virtual Healthcare Support**

Are you passionate about delivering exceptional customer service and making a positive impact in the lives of patients? Do you have a strong background in medical office settings and experience working with electronic health records? If so, we invite you to join our team as a Telehealth Customer Service Agent at blithequark's Urgent Care – Practice Ops. As a key member of our virtual healthcare support team, you will play a vital role in providing top-notch patient care and support to our patients and families. **About blithequark** blithequark is a leading healthcare provider dedicated to delivering high-quality, patient-centered care to our communities. With over 100 urgent care clinics across the United States, we are committed to staffing our clinics with the most qualified and experienced providers. Our physicians and medical staff are trained in family practice, emergency medicine, or internal medicine, and we offer a wide range of primary and urgent care services for the entire family. **Our Culture** At blithequark, we believe in investing in our colleagues and providing them with the tools and resources they need to succeed. We offer a comprehensive total rewards package that supports the health, life, career, and retirement of our colleagues. Our benefits include: * Comprehensive medical coverage that covers many common services at no cost or for a low copay * Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, and more * Free counseling services and resources for emotional, physical, and financial wellbeing * 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) * Employee Stock Purchase Plan with 10% off blithequark stock * Family support through fertility and family building benefits with Progyny and adoption assistance * Referral services for child, elder, and pet care, home and auto repair, event planning, and more * Consumer discounts through Abenity and Consumer Discounts * Retirement readiness, rollover assistance services, and preferred banking partnerships * Education assistance (tuition, student loan, certification support, dependent scholarships) * Colleague recognition program * Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence) * Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income **Job Summary and Qualifications** As a Telehealth Customer Service Agent, you will be responsible for providing exceptional customer service to our patients and families through our virtual healthcare support team. This role requires proficiency in telehealth systems, strong communication skills, and the ability to manage multiple tasks in a virtual environment. **Key Responsibilities:** * Insurance Verification and explanation of benefits to patients * Respond/Answer incoming calls from customers routed from a CareNow clinic to a centralized queue and Quote estimated wait times * Knowledge of Urgent Care EMR – able to access and read notes and referral orders, Register Web Check-Ins patients in EMR when indicated * Trouble shoot/resolve problems * Communicate and coordinate with internal departments * Make out-bound calls to Web Check-In patients as needed, Follow up with patients with customer care questions **Requirements:** * 1+ year of experience in a medical office setting * 1+ years of experience in a Customer Service or help desk capacity * Experience using Experity for electronic health records or an EHR system is required * Must have proficiency in MS Word, Excel, PowerPoint, Outlook Express, Microsoft Outlook, and Internet * Ability to communicate clearly and professionally, both verbally and in writing * Ability to handle complaint and unpleasant patients in a professional manner **What We Offer:** * Competitive salary and benefits package * Opportunity to work from home with the ability to go into clinic as needed * Comprehensive training and support to ensure your success * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Opportunities for career growth and advancement **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application and resume through our website. We look forward to reviewing your application and discussing this opportunity further. **Equal Opportunity Employer:** blithequark is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. **Join Our Team:** At blithequark, we are committed to making a positive impact in the lives of our patients and families. If you share our passion for delivering exceptional patient care and are looking for a rewarding career opportunity, we invite you to join our team. Apply today and take the first step towards a fulfilling career in healthcare! Apply for this job