Google Customer Engagement Suite - Conversational Architect – Amazon Store
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Preferred Qualifications:
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Google Customer Engagement Suite - Conversational Architect
Location(s): Philadelphia, PA
(Remote)
Role: Conversational Architect
Required Skills & Qualifications:
- Bachelor's or Master's degree in computer science, Engineering, or related field.
- 5+ years of experience in cloud architecture, preferably with Google Cloud Platform.
- Hand on knowledge using Gen AI, Playbooks & CCAI Insights
- Hands-on experience with Dialogflow CX, including flow design, fulfillment, and webhook integration.
- Deep understanding of Contact Center AI Services (CCAS) and their application in real-world scenarios.
- Experience with webhooks, RESTful APIs, and backend services integration.
- Familiarity with GCP services such as Cloud Functions, Cloud Run, Pub/Sub, BigQuery, and IAM.
- Strong proficiency in Python for scripting, automation, and API development.
- Knowledge of Agentic AI
- Excellent communication and stakeholder engagement skills.
Preferred Qualifications:
- Google Cloud certifications (e.g., Professional Cloud Architect, Professional Cloud Developer).
- Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
- Knowledge of CI/CD pipelines, DevOps practices, and containerization (Docker/Kubernetes).
- Experience with conversational analytics and performance optimization..
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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