Experienced Customer Service Representative – Remote Opportunity for Dynamic Individuals to Join the blithequark Team

Introduction to blithequark

Imagine being part of a global community that values diversity, inclusivity, and the pursuit of excellence. At blithequark, we embody these principles, fostering an environment where our team members can grow, learn, and thrive. As a leading player in the industry, we are committed to delivering exceptional customer experiences, and we are now seeking a talented Customer Service Representative to join our remote team. If you are passionate about providing top-notch service, working in a fast-paced environment, and being part of a dynamic team, we encourage you to apply for this exciting opportunity.

Why You Will Love This Role

This role is an integral part of our Payments and Digital Strategy team, focusing on everyday functions related to payment processing, item processing, direct bills, and fund transfers. As a Customer Service Representative, you will have the opportunity to work with a variety of stakeholders, including contributors, vendors, and other institutions, to ensure seamless and efficient payment processing. Your excellent communication skills, attention to detail, and ability to work in a team environment will make you a valuable asset to our team.

Key Responsibilities

• Complete data entry and balancing functions with accuracy and efficiency
• Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing
• Work member cases/sports assigned, ensuring timely and effective resolution
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, report, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching, ensuring accuracy and attention to detail
• Complete daily balancing and department closing, maintaining a high level of organization and efficiency
• Obtain information from contributors for the timely and correct processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information, ensuring accuracy and compliance with relevant laws and regulations
• Communicate with vendors to process fund transfers, maintaining a high level of professionalism and customer service
• Understand and be familiar with outgoing and incoming fund transfer laws, ensuring compliance and adherence to relevant regulations

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or GED
• Intermediate Excel and Word skills, with the ability to learn and adapt to new software and systems

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous customer/member service experience, with a focus on providing exceptional service and resolving customer inquiries
• Previous banking or Credit Union experience, with knowledge of payment processing and fund transfers
• Episys/Symitar and processing wires experience, with the ability to learn and adapt to new systems and software

Skills, Licenses, and Certifications

To excel in this role, you will need:

• Strong Microsoft Office skills, including Word, Excel, Access, and PowerPoint
• Ability to work prolonged hours in support of business needs, with a focus on flexibility and adaptability
• Excellent customer service skills, with the ability to communicate effectively with a variety of stakeholders
• Ability to work in a fast-paced environment, with a focus on prioritizing tasks and managing multiple responsibilities
• Ability to perform mathematical calculations and analyze data, with attention to detail and accuracy
• Ability to effectively prioritize work and meet deadlines, with a focus on efficiency and productivity
• Ability to cross-train and perform any role assigned within the department, with a focus on flexibility and adaptability
• Ability to engage professionally with all personnel and contributors, maintaining a high level of professionalism and customer service
• Ability to work independently and with minimal supervision, with a focus on self-motivation and initiative

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program, with a focus on introducing you to our systems, processes, and culture
• Ongoing training and development opportunities, with a focus on enhancing your skills and knowledge
• Coaching and mentoring, with a focus on supporting your growth and development
• Opportunities for career advancement, with a focus on promoting from within and recognizing talent and potential

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. As a remote team member, you will be part of a global community that values diversity, inclusivity, and the pursuit of excellence. Our company culture is built on the following principles:

• Inclusion and diversity, with a focus on creating a welcoming and inclusive environment for all team members
• Excellence, with a focus on delivering exceptional customer experiences and continuously improving our processes and systems
• Integrity, with a focus on maintaining the highest levels of professionalism and ethics
• Teamwork, with a focus on collaboration, communication, and mutual respect

Compensation, Perks, and Benefits

As a Customer Service Representative at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary, with a focus on recognizing and rewarding talent and performance
• Comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) program and other perks
• Opportunities for career advancement, with a focus on promoting from within and recognizing talent and potential
• Flexible working arrangements, with a focus on supporting work-life balance and flexibility
• Access to a range of training and development opportunities, with a focus on enhancing your skills and knowledge

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic and inclusive team that values diversity, inclusivity, and the pursuit of excellence. With a range of training and development opportunities, a comprehensive benefits package, and a focus on work-life balance and flexibility, this is an opportunity not to be missed. Apply now to join our team and take the first step towards an exciting and rewarding career with blithequark.