**Experienced Customer Experience Representative - INBOUND (Remote) at blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as an Experienced Customer Experience Representative - INBOUND (Remote). **About blithequark** blithequark is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. Our team is dedicated to delivering exceptional customer experiences, and we're committed to making a difference in the lives of our members and providers. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a highly engaged and supportive team. **Job Summary** As an Experienced Customer Experience Representative - INBOUND (Remote), you'll be responsible for providing exceptional service support to our members and providers across multiple states and products. You'll be the face of blithequark, delivering personalized experiences that exceed our customers' expectations. You'll work closely with internal and external departments to resolve issues, address needs, and identify opportunities to improve our member and provider experiences. **Key Responsibilities** * Provide service support to members and/or providers using one or more contact center communication channels, including phone, chat, email, and off-phone work supporting our Medicaid, Medicare, and/or Marketplace business. * Conduct various surveys related to health assessments and member/provider satisfaction. * Accurately document pertinent details related to Member or Provider inquiries. * Work regularly scheduled shifts within our hours of operation, including lunches and breaks, and be available to work overtime and/or weekends as needed. * Demonstrate the ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations. * Listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns. * Meet/exceed individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence, and other Contact Center objectives. * Proactively engage and collaborate with internal/external departments. * Take ownership of providing resolutions in real-time or through timely follow-up with the Member and/or Provider. * Support provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. * Effectively communicate in a professional setting. **Essential Qualifications** * High School Diploma or equivalent combination of education and experience. * 1-3 years of sales and/or customer service experience in a fast-paced, high-volume environment. * Strong communication and interpersonal skills. * Ability to work in a team environment and collaborate with internal/external departments. * Strong problem-solving and analytical skills. * Ability to work in a dynamic, fast-paced environment with multiple priorities and deadlines. **Preferred Qualifications** * Associate's Degree or equivalent combination of education and experience. * 1-3 years of experience in a contact center environment. * Preferred systems training in: + Microsoft Office + Genesys + Salesforce + Pega + QNXT + CRM + Verint + Kronos + Microsoft Teams + Video Conferencing + CVS Caremark + Availity **Skills and Competencies** * Strong customer service skills, with a focus on delivering exceptional experiences. * Ability to work in a team environment and collaborate with internal/external departments. * Strong problem-solving and analytical skills. * Ability to work in a dynamic, fast-paced environment with multiple priorities and deadlines. * Strong communication and interpersonal skills. * Ability to adapt to changing priorities and deadlines. * Strong attention to detail and accuracy. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and coaching. * Ongoing training and development programs. * Opportunities for advancement and career growth. * A supportive and collaborative team environment. **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a highly engaged and supportive team. Our company culture is built on a foundation of: * Collaboration and teamwork. * Open communication and transparency. * Continuous learning and development. * A commitment to delivering exceptional customer experiences. **Compensation, Perks, and Benefits** We offer a competitive benefits and compensation package, including: * Hourly pay rate: $20.29 - $28.82. * Opportunities for overtime and bonuses. * Comprehensive benefits package, including medical, dental, and vision insurance. * 401(k) retirement plan with company match. * Paid time off and holidays. * Flexible work arrangements and remote work options. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer (EOE) M/F/D/V, committed to diversity and inclusion in the workplace. We welcome applications from diverse candidates and are an affirmative action employer. Apply for this job