Experienced Remote Customer Service Representative – Delivering Exceptional Support and Guidance in Health Insurance Enrollment and Services at blithequark

Introduction to blithequark and the Industry

In the ever-evolving landscape of health insurance, blithequark is at the forefront, dedicated to making the process of finding and enrolling in health insurance simple and accessible. As a leader in the industry, blithequark offers a unique opportunity for growth, learning, and professional development. With a strong commitment to building a positive and motivating work environment, blithequark is now seeking a talented and dedicated Remote Customer Service Representative to join its elite team. This is an exciting time to be part of blithequark, as the company continues to adapt, grow, and innovate in response to the changing needs of its customers and the community.

Job Overview

As a Remote Customer Service Representative at blithequark, you will play a vital role in delivering an exceptional customer experience, providing support and guidance to individuals navigating the health insurance enrollment process. This is a full-time, seasonal position with opportunities for temp-to-permanent roles, offering a competitive hourly salary range of $14.50 - $16.00, with enhanced rates contingent on weekly attendance and performance. For Spanish bilingual candidates, the base pay starts at $15.50 per hour, with an enhanced rate of $17.00 per hour.

Key Responsibilities

• Handle inbound and outbound calls, delivering the highest level of customer service experience consistently.
• Manage customer accounts, provide technical support, and assist with application data entry.
• Respond to online chat inquiries as assigned, ensuring timely and effective communication.
• Interpret and follow defined procedures and policies, adhering to regulated guidelines for communications via all channels.
• Demonstrate creative problem-solving skills, flexibility, and adaptability in response to changing projects and updates.
• Effectively manage time and tasks, prioritizing multiple responsibilities and maintaining a high level of productivity.
• Commit to extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent on passing required exams.

Essential Qualifications

• Be at least 18 years of age or older.
• Have a minimum internet speed of 35 mb/s, with a dedicated, private, and secure workspace.
• Personal laptop or desktop computer required for the training period.
• Commit to full attendance during the 3-week training period.
• Complete a background check and health screening.
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required (note: mobile internet service providers and satellite are not compatible).
• Moderate to advanced computer skills, with a high level of comfort learning new technology.
• High level of professionalism, excellent verbal and written communication skills, and comfort working from home.
• Self-motivated and success-driven, with a strong desire to deliver exceptional customer service.

Preferred Experience

• Previous experience in customer support or technical support role.
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act.
• Previous experience in a Call Center environment.
• Familiarity with CRM systems and practices.
• Spanish bilingual, a plus.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Remote Customer Service Representative, you will have access to paid training, full-time, seasonal temp-to-permanent roles, and performance and attendance-based incentives. Our collaborative and supportive team environment encourages learning, innovation, and professional development, with opportunities for advancement and career growth.

Work Environment and Company Culture

blithequark prides itself on building a positive and motivating work environment, even in a remote setting. Our team is dedicated to supporting each other, with a strong focus on teamwork, communication, and mutual respect. We believe in recognizing and rewarding outstanding performance, with a range of benefits and incentives designed to support your well-being and career aspirations.

Compensation, Perks, and Benefits

As a Remote Customer Service Representative at blithequark, you can expect a competitive hourly salary, with opportunities for enhanced rates and performance-based incentives. Our benefits package includes paid training, 401K match, Individual Coverage HRA (ICHRA), and paid time off (PTO). We also offer the convenience of working from home, with a collaborative and supportive team environment that fosters growth, learning, and success.

Conclusion

If you are a motivated and dedicated individual with a passion for delivering exceptional customer service, we encourage you to apply for the Remote Customer Service Representative position at blithequark. This is an exciting opportunity to join a dynamic and innovative team, with a strong commitment to growth, learning, and professional development. With a competitive salary, comprehensive benefits package, and a supportive work environment, blithequark is the ideal place to build a rewarding and successful career. Apply now to take the first step towards an exciting and challenging role that will allow you to make a real difference in the lives of our customers.