Experienced Customer Support Specialist – Live Chat and Platform Expertise for Veterinary Professionals at blithequark

Introduction to blithequark

At blithequark, we are revolutionizing the way veterinary professionals purchase the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing decisions and processes. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we are making a significant impact on the $50B+ animal health industry. As a Y Combinator and venture-backed growth stage company, we are committed to modernizing the industry and providing exceptional support to our users.

About the Position

We are seeking an exceptionally talented and passionate Chat Support Associate to join our growing team. As a key member of our support team, you will engage with our vibrant community of veterinary professionals, providing them with an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. Your role will play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs.

Key Responsibilities

• Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner
• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

Essential Qualifications

• 1 year of relevant, customer-facing work experience
• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills

Preferred Qualifications

• Tech/start-up work experience is a plus but not required
• Knowledge of intercom and/or experience with other chat platforms is strongly preferred

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Chat Support Associate, you will have the chance to work with a talented team of professionals, learn about the latest technologies and trends in the industry, and develop your skills in customer support, communication, and problem-solving. We offer a dynamic and supportive work environment that encourages collaboration, creativity, and innovation.

Work Environment and Company Culture

Our company culture is built on the values of teamwork, empathy, and customer obsession. We believe in providing a work environment that is inclusive, diverse, and respectful of all employees. We offer a range of benefits, including 100% remote work within the USA, medical, dental, and vision insurance, automatic 401k contribution, employee referral program, at-home office setup, bi-annual company retreats, open vacation policy, equity, and monthly team events.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks that are designed to support your well-being and career growth. Our benefits include:

• 100% remote work within the USA
• Medical, dental, and vision insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Conclusion

If you are a motivated and passionate individual who is looking for a challenging and rewarding role in customer support, we encourage you to apply for the Chat Support Associate position at blithequark. As a member of our team, you will have the opportunity to make a real difference in the lives of veterinary professionals and the animals they care for. Don't miss out on this exciting opportunity to join a dynamic and growing company that is revolutionizing the animal health industry.

How to Apply

To apply for this role, please submit your application through our official careers page. We are an equal opportunity employer and welcome applicants from all backgrounds. Please note that we are unable to sponsor work visas at this time.

Important Notice

We want to ensure that all job seekers are aware of the potential for scams in the job market. Please be cautious of any job postings or communications that seem suspicious or ask for sensitive personal or financial information. Always verify the legitimacy of any job postings and communications through our official careers page or verified email addresses and phone numbers.