[Remote] Amazon Connect leader (Techo Program Manager ) - R01553596

Note: The job is a remote job and is open to candidates in USA. Brillio is one of the fastest growing digital technology service providers, seeking a skilled Amazon Connect leader (Techo Program Manager) to join their cloud engineering team. The role involves designing and implementing scalable solutions using Amazon Connect and AWS services, leading end-to-end delivery of implementations, and collaborating with cross-functional teams. Responsibilities • Lead end-to-end delivery of Amazon Connect implementations across multiple business units • Collaborate with cross-functional teams including engineering, operations, and customer support • Translate business requirements into scalable technical solutions using AWS services (e.g., Lambda, Lex, Polly, S3, Kinesis) • Manage project timelines, risks, and stakeholder communications • Ensure compliance with security, privacy, and operational standards • Drive continuous improvement and automation in contact center workflows Skills • 10++ years of experience in technical program management or solution architecture • Hands-on experience with Amazon Connect and related AWS services • Strong understanding of cloud infrastructure, contact center technologies, and telephony systems • Proven track record of delivering complex technical projects on time and within budget • Excellent communication and stakeholder management skills • Bachelor's degree in Computer Science, Engineering, or related field • AWS certifications (e.g., Solutions Architect, DevOps Engineer) • Experience with CRM integrations (e.g., Salesforce, Zendesk) • Familiarity with Agile/Scrum methodologies • Prior experience in customer service or contact center operations Company Overview • Brillio is a technology consulting and technology services company focused on the implementation of digital technologies. It was founded in 2014, and is headquartered in Santa Clara, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.brillio.com. Company H1B Sponsorship • Brillio has a track record of offering H1B sponsorships, with 194 in 2025, 240 in 2024, 281 in 2023, 314 in 2022, 196 in 2021, 406 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job