Experienced Technical Support Specialist – Providing Expert Solutions for Network and Desktop Systems at blithequark

Introduction to blithequark

At blithequark, we are dedicated to delivering exceptional service and support to our clients, and we are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a leader in the industry, blithequark is committed to providing a dynamic and inclusive work environment that fosters growth, innovation, and collaboration. Our team of experts is passionate about delivering top-notch solutions, and we are looking for a like-minded individual to contribute to our mission.

Job Overview

This position is an excellent opportunity for a skilled Technical Support Specialist to provide everyday technical support for network framework and inner work area frameworks programming and equipment. The successful candidate will be responsible for installing, configuring, and troubleshooting work area systems, workstations, servers, and network issues. Additionally, this role will maintain passwords, data integrity, and file system security, as well as provide technical support to PC system users and answer questions or resolve PC issues for clients in person and via telephone, email, chat, and other means.

Key Responsibilities

• Answer client support demands and determine the technical support issue (i.e., software or hardware related) and maintain trust in the Technical Services Group (TSG)
• Communicate with clients by telephone to discuss recognized issues or concerns and resolve the issues (e.g., hardware or software glitch, user error, etc.)
• Investigate recognized issues by gathering information, assessing web information sites, or possibly internal site to identify solutions and work towards resolution
• Conduct site visits within the region to investigate issues and/or install or upgrade hardware and software if the help issue can't be resolved remotely
• Conduct follow-up with clients to ensure issues were resolved completely
• Complete service orders to avoid operational delays in resolving issues

Essential Qualifications

To be successful in this role, the ideal candidate will possess the following essential qualifications:

• A Bachelor's Degree in a relevant field
• Ability to communicate highly technical information to both technical and non-technical clients
• Knowledge of Microsoft Operating Systems (client/server)
• Experience with Cisco VPN, Citrix, Phantom, Symantec, Desktop Applications, Dynamic Registry, and different Internet browsers (preferred)
• Technical Certifications like A+, Network, or MCP (preferred)
• Technical work experience (preferred)

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications will be considered an asset:

• Advanced knowledge of network and desktop systems
• Experience with troubleshooting and resolving complex technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Skills and Competencies

The successful candidate will possess the following skills and competencies:

• Strong technical skills and knowledge of network and desktop systems
• Excellent problem-solving and analytical skills
• Ability to communicate complex technical information in a clear and concise manner
• Strong interpersonal and customer service skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Technical Support Specialist, you will have access to training and development programs, as well as opportunities to advance your career within the company. You will also be part of a dynamic and inclusive work environment that fosters collaboration, innovation, and creativity.

Work Environment and Company Culture

blithequark is dedicated to providing a working environment that is free from discrimination, harassment, and retaliation. We are an equal opportunity employer and welcome applications from diverse candidates. Our company culture is built on the values of respect, integrity, and excellence, and we are committed to creating a positive and inclusive work environment for all employees.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a salary range of $23.85/hour to $38.75/hour, depending on experience and location. Additionally, we offer a range of benefits, including medical, dental, and vision coverage, flexible spending accounts, health savings accounts, and a 401(k) retirement program. We also offer paid vacation, holidays, and personal time, as well as opportunities for career advancement and professional development.

Conclusion

If you are a motivated and experienced Technical Support Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a member of our team, you will have the opportunity to work with a dynamic and inclusive group of professionals who are passionate about delivering exceptional service and support. Don't miss out on this chance to join a leading company and advance your career – apply today!