Experienced Customer Service Representative – Work from Home Opportunity with blithequark in San Antonio, TX, Delivering Heart-Driven Service to Millions of Plan Members

Introduction to blithequark

At blithequark, every one of us shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. As a leader in the healthcare industry, blithequark is dedicated to transforming the way healthcare is delivered, making it more personal, convenient, and affordable for millions of people.

Our Heart At Work Behaviors

Our Heart At Work Behaviors support this purpose, empowering everyone who works at blithequark to feel valued by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. We believe that by putting our heart into every moment, we can make a real difference in the lives of our plan members and the communities we serve.

Job Summary

blithequark is seeking experienced Customer Service Representatives to join our Caremark Member Operations division. As a Customer Service Representative, you will have the opportunity to work from home, assisting members with their pharmacy benefit plans, and delivering heart-driven service to our millions of plan members. If you are interested in a flexible work schedule, live within 75 miles of San Antonio, TX, and are committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Assist members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions
• Take inbound calls and provide solutions to help simplify our members' healthcare experience
• Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific client groups
• Receive comprehensive training to upskill you to assist with client and member inquiries as business needs arise
• Offer solutions and support to our members, demonstrating a genuine concern for improving their quality of life
• Work collaboratively with our team to deliver exceptional customer service and support our members' healthcare needs

Essential Qualifications

To be successful in this role, you will need:

• At least 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience
• Computer proficiency in Windows-based applications
• A High School Diploma or equivalent experience

Preferred Qualifications

While not required, the following qualifications are preferred:

• An Associate's degree or equivalent experience
• Ability to problem-solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills
• At least 6 months of healthcare experience

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to maintain accuracy in a high-volume environment
• Ability to maintain confidentiality and handle sensitive information with discretion

Career Growth Opportunities

At blithequark, we are committed to helping our colleagues grow and develop in their careers. As a Customer Service Representative, you will have opportunities to advance to higher levels, such as REP II and REP III, and explore other roles within our organization. Our Career Mapping guide provides a clear path for progression and development, and we offer a range of training and development programs to support your growth and success.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. We believe in putting our heart into every moment, and we strive to create a culture that is inclusive, respectful, and empowering. Our colleagues are our greatest asset, and we are committed to providing a workplace that is engaging, challenging, and rewarding.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a pay range of $17.00 - $28.45 per hour, depending on experience and qualifications. In addition to your compensation, you will enjoy a range of benefits, including:

• Comprehensive medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Term life insurance plan
• Short-term and long-term disability benefits
• Well-being programs and education assistance
• CVS store discount and discount programs with participating partners
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will have the opportunity to make a real difference in the lives of our plan members, while also growing and developing your career in a supportive and inclusive environment. Don't miss out on this chance to bring your heart to work and join our team of dedicated and compassionate professionals. Apply today!