**Experienced Overnight Customer Care and Technical Support Advisor – Remote US Opportunity with blithequark**

Are you a customer service enthusiast with a knack for technical troubleshooting? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further than this exciting opportunity to join blithequark's team as an Overnight Customer Care and Technical Support Advisor. At blithequark, we're revolutionizing the education industry with our cutting-edge EdTech ecosystem, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences that empower learners and educators to achieve their goals. As a key member of our Student Success team, you'll play a vital role in delivering exceptional customer care and technical support to our clients. **About blithequark** blithequark is a global leader in EdTech, dedicated to making a positive impact on education. Our innovative solutions and commitment to diversity, equity, and inclusion have earned us a reputation as a trusted partner for institutions around the world. As a blithequark team member, you'll be part of a dynamic, inclusive community that values collaboration, creativity, and continuous learning. **The Opportunity** As an Overnight Customer Care and Technical Support Advisor, you'll work remotely from the comfort of your own home, interacting with students, families, and educators to address their technical concerns and provide exceptional support. Your expertise will be the first point of contact for customers seeking technical assistance, and you'll strive to resolve issues on the first call, every time. **Key Responsibilities** * Address student families' concerns and provide introductory information to new users on various products * Resolve end-user inquiries by utilizing multiple technologies, including telephony, chat, and web-based inquiries * Install, maintain, and troubleshoot computers, printers, phones, and other peripheral equipment * Troubleshoot hardware and software issues * Complete software installations * Establish good relationships with all departments and colleagues * Serve as the first point of contact for customers seeking technical assistance over the phones, chats, and emails * Strive for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner * Manage and resolve identified client issues for assigned customer accounts * Document information into web-based ticketing systems * Search and navigate the knowledge base to identify appropriate resolutions for client issues * Escalate unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution * Project a favorable image of the company to promote its objectives and goals that enhance client relationships * Participate in internal training programs to expand knowledge and support multiple clients * Provide delightful, efficient, and accurate resolutions to customer inquiries * Complete special projects as requested by management * Demonstrate empathy, patience, and flexibility during phone calls * Handle multiple job tasks at one time and escalate issues in a timely manner **Essential Qualifications** * High School diploma or equivalent combination of education and experience * Must be at least 18 years old * Excellent oral and written communication skills * Previous computer experience (building, configuring, troubleshooting) * Knowledge of internet applications * Proficiency in MS Office computer applications, including Word and Excel, and willingness to learn new technology systems * Familiarity with education-related technologies * Analytical orientation with strong attention to detail * Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above) * Willing to accept a temporary assignment * Must reside in an approved state * Must be able to work from home with the following internet requirements: + High-speed Internet Connection (Cable, Fiber, DSL) + 40 Mbps Download + 20 Mbps Upload + 100ms Ping or less + Jitter: 40 MS or less + Hardwired Connection + Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges **Preferred Qualifications** * College degree or some college completed * 1 or more years of customer service or contact center experience * Previous experience in the education industry and with e-learning technologies * Experience working in a technical help desk position **Compensation and Benefits** * Pay rate: $13/hour * Flexible scheduling to accommodate your needs * Opportunities for career growth and professional development * Comprehensive training program to ensure your success * Collaborative, inclusive work environment * Access to cutting-edge technology and innovative solutions * Competitive compensation package, including benefits and perks **Work Environment and Culture** As a remote team member, you'll enjoy the flexibility to work from the comfort of your own home. Our virtual work environment is designed to foster collaboration, creativity, and continuous learning. You'll be part of a dynamic, inclusive community that values diversity, equity, and inclusion. **How to Apply** If you're a customer service enthusiast with a passion for technical troubleshooting, we want to hear from you! Apply now to join blithequark's team as an Overnight Customer Care and Technical Support Advisor. Don't miss this opportunity to make a positive impact on education and grow your career with a global leader in EdTech. Apply Now! **Equal Employment Opportunity** blithequark is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. **Approved States** This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MO, MS, NC, NV, OH, OK, PA, SC, TN, TX, WI, WV Apply for this job