**Part Time - Outlet Customer Service Associate - Flexible Westchester, FL (blithequark Outlet) 3569**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark Outlet in Westchester, FL as a Part Time - Outlet Customer Service Associate. As a key member of our customer-facing team, you will play a vital role in providing top-notch service to our customers, ensuring their satisfaction, and driving business growth. **About blithequark Outlet** blithequark Outlet is a leading retailer of home improvement products, offering a wide range of products and services to meet the needs of our customers. Our mission is to provide an exceptional shopping experience, delivering value, quality, and convenience to our customers. We are committed to creating a positive and inclusive work environment, where our employees can grow, develop, and thrive. **Responsibilities** As a Part Time - Outlet Customer Service Associate, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and driving business growth. Your key responsibilities will include: * Providing SMART customer service at all times through the daily execution of blithequark Outlet's customer service standards * Seeking out customers to understand their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise * Listening to and responding knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary * Demonstrating sincere appreciation to customers * Communicating information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to blithequark Outlet programs * Providing prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance * Writing customer contracts and invoices for equipment rental * Cross-functionally training in other areas of the Outlet to help deliver the best customer service * Generating leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs * In-stock * Using store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information * Down stocks merchandise by looking for empty areas on shelves and replenishing supplies * Preparing merchandise in department of responsibility based on customer requirements/specifications * Clean and Safe Stores * Monitoring merchandise entering and leaving the store entrances and exits and assisting customers or associates who trigger the alarm * Detecting common signs of shoplifting, theft, and other security risks, and promptly communicating them to management and/or Asset Protection * Ensuring compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas * Maintaining a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates * Adhering to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices * Operating store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler) * In addition to the above responsibilities, this individual is held accountable for other duties as assigned * Additional Responsibilities specific to PROs in a blithequark Outlet * Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions * Assists Pro customers to find product by walking the customer to the correct aisle and bay * Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience * Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs * Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed * Additional Responsibilities specific to the Outlet Department * Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage * Uses cash register to process sales transactions according to company guidelines * Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to blithequark Outlets * Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders * Processes returns to the Distribution Centers and appropriately disposes/returns items * Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries * Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns * Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed) * Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance **Essential Qualifications** * High school diploma or equivalent required * 1-2 years of customer service experience in a retail environment * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing situations * Strong problem-solving and conflict resolution skills * Ability to lift up to 50 pounds and stand for long periods of time * Availability to work a flexible schedule, including weekends and holidays **Preferred Qualifications** * Previous experience in a home improvement or retail environment * Knowledge of customer service principles and practices * Ability to work independently and as part of a team * Basic math skills and accuracy with handling cash and operating a cash register * Ability to learn and operate store equipment and systems **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and conflict resolution skills * Ability to work in a fast-paced environment and adapt to changing situations * Strong attention to detail and accuracy * Ability to lift up to 50 pounds and stand for long periods of time * Basic math skills and accuracy with handling cash and operating a cash register * Ability to learn and operate store equipment and systems **Career Growth Opportunities and Learning Benefits** * Opportunities for career growth and advancement within the company * Comprehensive training program to develop skills and knowledge * Ongoing support and feedback from management and colleagues * Opportunities for professional development and continuing education * Competitive compensation and benefits package **Work Environment and Company Culture** * blithequark Outlet is a dynamic and fast-paced work environment * Collaborative and supportive team culture * Opportunities for growth and development * Competitive compensation and benefits package * Recognition and rewards for outstanding performance **Compensation, Perks, and Benefits** * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Discounts on blithequark Outlet products and services * Opportunities for professional development and continuing education **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for the Part Time - Outlet Customer Service Associate position at blithequark Outlet in Westchester, FL. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job