**Experienced Customer Service Representative – Private Student Loan Servicing – 100% Remote Work Opportunity**

Are you a customer service professional looking for a new challenge in a fully-remote work environment? Do you have a passion for delivering exceptional service to customers while working for an employee-focused company that makes a difference in people's lives? If so, we invite you to join blithequark's team of dedicated customer service representatives. As a customer service representative at blithequark, you will play a vital role in assisting borrowers with their private student loans, providing exceptional customer service, and ensuring compliance with regulations and company policies. Our team is committed to delivering outstanding service to our customers, and we are seeking a highly motivated and experienced individual to join our ranks. **Why Join Our Team?** blithequark is an employee-driven organization where honest open communication and feedback are valued. Our management team consists of individuals who have been promoted within, and we believe in investing in the growth and development of our employees. As a member of our team, you can look forward to: * A competitive benefits package, including medical, dental, vision, and life insurance * Advancement opportunities to help you grow your career * Diverse experience working on blithequark's various lines of business * The flexibility to work from home (WFH) with a reliable internet connection * Company-provided equipment to support your success **Job Summary:** The Customer Service Representative is responsible for assisting borrowers with their private student loans, providing exceptional customer service, and ensuring compliance with regulations and company policies. This is a 100% remote position, and candidates must have access to a reliable internet connection. **Essential Duties and Responsibilities:** * Serve as the primary point of contact for borrowers regarding their private student loans * Professionally handle a high volume of incoming calls/make outbound calls * Welcome borrowers to blithequark's servicing platform and provide an overview of loan terms, status, and repayment plans; verify repayment terms and enroll borrowers in AutoPay * Provide walk-throughs of the servicing website and enroll borrowers if applicable * Update borrower demographic information * Counsel borrowers with account management, delinquency mitigation, payment processing, and resolving billing issues * Resolve customer issues via one-call resolution guidelines and/or escalated processes * Maintain accurate records of borrower interactions and account status in company systems * Collaborate with internal teams to address borrower concerns and ensure timely resolution * Comprehend training material on a variety of topics and share new concepts and content * Adhere to all federal and state laws governing the industry * Adhere to the client Statement of Work standards and company guidelines and policies * Attain all Key Performance Indicators (KPIs) and monthly performance goals **Additional Duties and Responsibilities:** * Perform other duties as required **Essential Qualifications:** * Organization and planning: ability to understand and determine priorities, effectively manage time, and develop work plans to accomplish tasks and/or projects * Judgment and decision making: ability to apply general rules to specific problems to produce answers that make sense * Innovation and creativity: ability to generate and translate ideas and adapt to change * Teamwork: effectively participate and contribute as a member of a work group * Communication: ability to clearly organize and effectively convey information * Strong active listening skills * Reliability: ability to meet all attendance standards * Flexibility: schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime * Ability to navigate between multiple windows or within web-based applications * Ability to pass a background check * Ability to work independently in a fast-paced environment; troubleshoot software and equipment issues with minimal assistance from management and the IT department * A dedicated area to work from in your home with Internet speed requirements of 50 Mb/s for download speeds and 10 Mb/s for upload speeds * Ability to set up required equipment in your home **Education and Experience:** * High School diploma or GED equivalent required * Associate's degree preferred * Minimum of two (2) years of experience in customer service or financial services, preferably in loan servicing * Working knowledge of Microsoft applications, including MS Word, Excel, PowerPoint, and Outlook **Benefits:** * Dental insurance * Health insurance * Paid time off * Vision insurance * 401(k) * Work from home **Work Environment and Company Culture:** blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in investing in the growth and development of our employees and providing opportunities for advancement and professional growth. Our team is dedicated to delivering exceptional service to our customers, and we are seeking a highly motivated and experienced individual to join our ranks. **How to Apply:** If you are a motivated and experienced customer service professional looking for a new challenge in a fully-remote work environment, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. **E-Verify:** blithequark participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please use the following links to learn more about E-Verify and Immigrant and Employee Rights: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf **Pay and Benefits:** * $17.00 per hour * Competitive benefits package, including medical, dental, vision, and life insurance * 401(k) * Paid time off * Vision insurance * Work from home **Shift and Work Location:** * Day shift * Evening shift * Remote work environment We look forward to reviewing your application and welcoming you to our team of dedicated customer service representatives. 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