**Experienced Customer Support Representative – TurboTax Customer Service – Remote Opportunity**

Are you a customer service enthusiast with a passion for technology and a knack for problem-solving? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the blithequark team as a Customer Support Representative, providing top-notch service to Intuit TurboTax customers from the comfort of your own home. **About blithequark** blithequark is a leading provider of innovative solutions for the modern workforce. Our mission is to empower individuals to succeed in a rapidly changing world by offering flexible, remote work opportunities that align with their unique skills and interests. As a blithequark contractor, you'll enjoy the freedom to create your own schedule, work with a variety of clients, and expand your skillset in different industries. **Responsibilities** As a Customer Support Representative, you'll play a critical role in delivering exceptional customer experiences to Intuit TurboTax customers. Your responsibilities will include: * Assisting customers with software navigation, troubleshooting, and resolving issues via phone and chat support * Helping customers locate prior returns and amendments, and escalating calls when necessary * Providing timely and effective support via various channels, including phone, chat, and video chat * Collaborating with internal teams to resolve complex issues and improve customer satisfaction * Maintaining accurate records and reporting metrics to ensure seamless support operations **Why Join the blithequark Team?** * **Work from Home**: Enjoy the convenience of working from home, eliminating the need for daily commutes and allowing you to create a schedule that suits your lifestyle. * **Flexibility**: Create your own schedule and work at times that are most convenient for you, ensuring a perfect balance between work and personal life. * **Gain Experience**: Expand your skillset and broaden your horizons by working with different clients and industries, enhancing your career prospects and opportunities. * **Supportive Environment**: Our team is dedicated to providing a supportive and inclusive environment, empowering you to focus on delivering exceptional customer service. **Earnings Potential** * Earn up to $19 per hour, with peak rates applying during January – April * Contractors who meet or exceed key metrics earn an average of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times * Guaranteed minimum of 45 minutes for each hour if available for the full 60 minutes **Schedule** * Seasonal contract starts in January and runs through April 15th, 2025 * Flexible schedule opportunities – create your own schedule! * Schedule available hours between 7 am and 11 pm CST, Monday – Sunday * Weekday and weekend options **Skills and Qualifications** * Sincere desire to assist customers and provide exceptional service * Tech-savvy and avid computer user with experience in multiple systems * Ability to multi-task, navigate multiple systems, and communicate effectively * Friendly tone and professional demeanor * Quiet, uninterrupted space and organized desk area * Professional appearance (if on camera) **Technology Requirements** * Personal computer (no tablet) * Broadband internet connection, recommended at least 10 MBPS * Wired internet connection (no wi-fi or mobile internet) * Windows 10 or Windows 11 operating system * Valid antivirus software installed, running, and up-to-date * USB headset with microphone * A webcam will be loaned to each contractor to be used for the duration of the contract **Important Information** * We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. * Contractors must successfully pass a criminal background check. * The relationship between you and blithequark is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. **Benefits** * Flexible schedule * Referral program * Work from home **Job Types** * Part-time * Contract * Temporary * Seasonal **Pay** * Up to $19.00 per hour **Expected Hours** * 10 – 40 per week **Shift** * 10 hour shift * 4 hour shift * 8 hour shift * Day shift * Evening shift * Morning shift * Rotating shift * Split shift **Work Location** * Remote If you're a motivated, tech-savvy individual with a passion for customer service, we invite you to join the blithequark team as a Customer Support Representative. Apply now and take the first step towards a rewarding and flexible career opportunity! Apply for this job