Experienced Bilingual English and Spanish Senior Customer Service Representative for Health Care Services - Remote Opportunity in Florida

Introduction to blithequark

Imagine a career where you can make a real difference in people's lives, helping them navigate the complexities of health care and ensuring they receive the best possible support. At blithequark, we are dedicated to simplifying the health care experience, creating healthier communities, and removing barriers to quality care. As a leader in the health care industry, we are committed to fostering an environment that values diversity, equity, and inclusion, and we are passionate about helping people live healthier lives.

About the Role

We are seeking an experienced and compassionate Bilingual English and Spanish Senior Customer Service Representative to join our team. As a Senior Customer Service Representative, you will play a vital role in assisting our members in completing preventive screenings and adhering to their medications, while also providing exceptional customer service and support. This is a remote opportunity, allowing you to work from the comfort of your own home in Florida, while still being part of a dynamic and supportive team.

Key Responsibilities

• Frequent speaking, listening, and using a headset, while navigating a computer and handling multiple tasks and priorities.
• Working in a fast-paced call center environment with moderate noise levels, while maintaining focus and productivity.
• Encouraging members to use their benefits to seek appropriate care, complete preventive screenings, and adhere to their medications, while also responding to customer service requests and resolving issues in a timely and professional manner.
• Collaborating with physicians and other health care providers to proactively assist members with coordinating appointments, requesting prescriptions, and arranging transportation, while also ensuring quality customer service for internal and external customers.
• Identifying and assessing customers' needs quickly and accurately, while also placing outgoing phone calls to complete follow-up on customer service-related measures.
• Responding to customer service inquiries, routing inquiries to appropriate departments as necessary, and establishing and demonstrating competency in eligibility and associated applications.
• Maintaining timely, accurate documentation for all appropriate transactions, while also consistently meeting established productivity, schedule adherence, and quality standards.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or equivalent work experience.
• Must be 18 years of age or older.
• 1+ years of customer service experience analyzing and solving customer problems.
• Bilingual fluency in English and Spanish.
• Experience with Microsoft Office products, including Microsoft Word, Excel, and Outlook.
• Ability to work between the hours of 8:00 AM - 5:00 PM from Monday - Friday, with some overtime may be requested.

Preferred Qualifications

While not required, the following preferred qualifications will make you a stronger candidate for this role:

• Health Care or Insurance environment experience, with familiarity with medical terminology, health plan documents, or benefit plan design.
• Social work, behavioral health, disease prevention, health promotion, and behavior change experience, particularly working with vulnerable populations.
• Sales or account management experience.

Telecommuting Requirements

To be eligible for this remote opportunity, you must:

• Reside within the state of Florida, within a commutable distance to a blithequark office in Miami or Fort Lauderdale.
• Have a dedicated work area established that is separated from other living areas and provides information privacy.
• Have a reliable high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

In addition to the technical skills and qualifications, we are looking for candidates who possess the following soft skills:

• Ability to navigate a computer while on the phone.
• Ability to multi-task, including understanding multiple products and multiple levels of benefits within each product.
• Ability to remain focused and productive each day, despite repetitive tasks.
• Ability to execute own assignments under the direction of experienced staff.
• Ability to balance and prioritize multiple tasks.
• Seeks assistance as appropriate.
• Ability to trouble-shoot problems.
• Willing to work and contribute in a team environment.
• Ability to learn new and complex computer system applications.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Senior Customer Service Representative, you will have access to:

• Comprehensive training programs to help you develop your skills and knowledge.
• Ongoing coaching and feedback to support your growth and development.
• Opportunities to take on new challenges and responsibilities.
• A supportive and collaborative team environment that encourages learning and growth.

Work Environment and Company Culture

At blithequark, we value diversity, equity, and inclusion, and we are committed to creating a work environment that is welcoming and inclusive to all employees. Our company culture is built on the principles of:

• Respect and empathy for our customers and each other.
• A commitment to excellence and quality in everything we do.
• A passion for helping people live healthier lives.
• A collaborative and supportive team environment that encourages open communication and feedback.

Compensation, Perks, and Benefits

As a blithequark employee, you will be eligible for a comprehensive compensation package, including:

• Competitive salary and bonus structure.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) matching program.
• Paid time off and holidays.
• Opportunities for professional growth and development.

Conclusion

If you are a compassionate and driven individual who is passionate about helping people live healthier lives, we encourage you to apply for this exciting opportunity. As a Senior Customer Service Representative at blithequark, you will have the chance to make a real difference in the lives of our members, while also growing and developing in your career. Don't miss out on this opportunity to join a dynamic and supportive team that is dedicated to making a positive impact in the health care industry. Apply today!