Senior Consultant – Solution Customer Success M...

The Consultant – Solution Customer Success Manager for Adobe Workfront (Adobe Practice) will serve as the primary advocate for client success, ensuring maximum value realization from a client’s Adobe Workfront investment. You will combine deep technical expertise in project management solutions with exceptional relationship management skills to drive client satisfaction, retention, and growth. This role requires a strategic mindset to understand complex business needs while providing hands-on guidance for Workfront optimization and best practices.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b>DUTIES AND RESPONSIBILITIES</b></p><p></p><p><b>Client Relationship & Success Management</b></p><ul><li>Develop and execute comprehensive success plans that align Workfront capabilities with client business objectives</li><li>Conduct regular business reviews, health checks, and strategic planning sessions to ensure optimal platform utilization</li><li>Monitor client adoption metrics and engagement levels to predict and prevent churn risks</li></ul><p><b>Adobe Workfront Solution Expertise</b></p><ul><li>Recommend comprehensive Adobe Workfront solutions tailored to specific client project management needs</li><li>Recommend Workfront Fusion scenarios, modules, and routes to optimize automated workflows and business processes</li><li>Recommend system integrations using connectors and APIs to ensure seamless data flow between Workfront and other enterprise systems</li><li>Provide expert guidance on Workfront architecture, scalability, performance optimization, and security best practices</li><li>Stay current with latest Adobe Workfront releases, features, and industry best practices to drive continuous improvement</li></ul><p><b>Value <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Analysis/Solutions/Outcomes</span></b></p><ul><li>Able to take client business objectives and turn them into comprehensive Value Realization programs -- including success metrics, measurement frameworks, and timeline milestones</li><li>Evaluate information gathered from multiple client sources, reconcile conflicting priorities, decompose high-level business goals into actionable value drivers, and abstract tactical activities into strategic value narratives</li><li>Proactively identify and communicate value realization opportunities and risks to client</li><li>Own and monitor client success metrics and key performance indicators to ensure all deliverables demonstrate measurable business value</li></ul><p><b>Strategic Value Thinker</b></p><ul><li>Serve as a Value Realization thought leader for assigned client engagements by implementing success frameworks and measurement capabilities that align with overall business strategy</li><li>Understand the client's business objectives and proactively manage client and consulting team expectations around value delivery timelines</li></ul><p><b>Problem Solver & Success Advocate</b></p><ul><li>Proven experience using structured, disciplined approaches to solving client adoption challenges, value measurement problems, and success barriers</li><li>Ability to head off potential client satisfaction issues before they materialize and have strong client advocacy skills</li></ul><p><b>Documentation & Reporting</b></p><ul><li>Strong skills to produce necessary Value Realization documentation, including success plans, value measurement frameworks, ROI reports, adoption metrics, and executive dashboards</li><li>Support the account team in developing value realization briefs, success statements of work, and measurement templates and tools</li></ul><p><b>QUALIFICATIONS</b></p><p></p><p>Required</p><ul><li>2-4 years of Customer Success or Account Management experience in client-facing roles in consulting or agency settings</li><li>2+ years of hands-on experience with Adobe Workfront, including system configuration and implementation</li><li>Adobe Workfront certification (Professional or Expert level)</li><li>Deep knowledge of Adobe Workfront architecture, features, and functionalities</li><li>Experience with Workfront Fusion scenarios, modules, routes, connectors, and API integrations</li><li>Understanding of project management methodologies (Agile, Waterfall, hybrid approaches)</li><li>Proficiency in database management and basic scripting languages</li><li>Experience with system integrations and data mapping processes</li><li>Experience with Value Realization methodologies, ROI measurement, or business outcome tracking</li><li>Conducting client workshops and stakeholder sessions to define success criteria and value metrics</li><li>Basic understanding of business case development and value measurement frameworks</li><li>Client relationship management and stakeholder engagement experience</li><li>Success plan development and execution</li><li>Understanding of consulting delivery methodologies and client engagement processes</li><li>Experience with customer success platforms (e.g., Gainsight) and measurement tools</li><li>Strong analytical skills with the ability to translate data into actionable insights</li></ul><p>Preferred</p><ul><li>Bachelor's Degree Desired</li><li>Understanding of change management principles and adoption methodologies</li><li>Experience in client budget management and commercial discussions</li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Primary Location City/State:</b></p>Homebased - Conway, Arkansas<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Additional Locations (if applicable):</b></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><span>Acxiom is an equal opportunity employer, including disability and protected veteran status <span>(EOE/Vet/Disabled)</span> and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.</span></p><p></p><p><span>Attention California Applicants:  Please see our CCPA/CPRA Privacy Act notice <a href="https:////www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf" target="_blank" rel="noopener noreferrer">here</a>.</span></p><p></p><p><span>Attention Colorado, California, Connecticut, Maryland, Nevada,<span> New Jersey, </span><span>New York City</span>, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned<span> </span><span>locations<span> </span></span>but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact<span> </span><a href="mailto:recruit@acxiom.com" target="_blank" rel="noopener noreferrer">recruit@acxiom.com</a>.</span></p>