Call/Chat Representative
About the Role
We are looking for a customer-focused and tech-savvy Call/Chat Representative to join our remote customer support team. The ideal candidate will have strong communication skills, a positive attitude, and the ability to provide professional assistance to customers through both voice and chat channels. This position is essential to maintaining excellent customer satisfaction and upholding our service standards.
Key Responsibilities
• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information about company products, services, and policies.
• Handle customer issues efficiently and ensure timely resolution.
• Maintain thorough documentation of interactions within the company’s CRM system.
• Collaborate with team members and supervisors to improve support processes.
• Uphold company standards for quality, accuracy, and communication etiquette.
Qualifications
• High school diploma or equivalent required; some college coursework preferred.
• Previous experience in a call center, chat support, or customer service environment.
• Excellent written and verbal communication skills.
• Strong multitasking and problem-solving abilities.
• Proficiency in customer service software, CRM systems, and remote communication tools.
• Reliable internet connection and a quiet, professional home workspace.
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