**Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform**

Are you a customer-centric problem-solver with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy taking on new challenges? If so, we're excited to introduce you to this unique opportunity to join blithequark's Customer Experience team as an Experienced Customer Experience Agent (Overnight Shift). **About blithequark** blithequark is revolutionizing the world of ecommerce by bringing together community, shopping, and entertainment through its innovative livestream shopping platform. As one of the fastest-growing marketplaces in North America and Europe, we're committed to our values and operate as a remote co-located team across hubs in the US, UK, Ireland, Poland, and Germany. Our platform offers a diverse range of products, from fashion and beauty to electronics and collectibles, making it the go-to destination for buyers and sellers alike. **The Role** As a key member of our Customer Experience team, you'll play a vital role in driving the best possible user experience through process improvement, order management, and problem-solving. Your primary objective will be to ensure that our customers receive their products as quickly as possible and that any issues are resolved promptly and efficiently. You'll be the face of blithequark, interacting with buyers and sellers, and providing exceptional support to resolve all customer issues related to payments, orders, shipments, and general questions. **Key Responsibilities:** * Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience. * Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner. * Become an expert in blithequark's product, processes, and systems to drive positive outcomes for our users. * Work with other departments to troubleshoot, research, and resolve open questions. * Seek out opportunities to eliminate repeat contacts and improve the overall customer experience. **You** We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion to reach the best possible outcome is essential. Here's what we're hoping to see in your background: * Open to working an overnight shift from 10pm - 7:00am PST. * 2+ years of Support experience handling email and/or chat services. * Weekend availability required. * Understanding of Ecommerce and Marketplace operations. * Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom. * Obsession with customers / being customer-first / serving customers. * Proactive problem-solver and process-improver. * Knowledge of Collectibles is a plus. * Bachelor's degree or college experience preferred. * Previous start-up experience is a plus. **Team Environment** As a member of our Customer Experience team, you'll be required to be within commuting distance of our Phoenix, AZ hub. You'll be part of a dynamic and collaborative team that's passionate about delivering exceptional customer experiences. We offer a range of benefits and perks to support your growth and well-being, including: * Flexible Time off Policy and holiday pay for working Company-wide Holidays * Health Insurance options including Medical, Dental, Vision * Work From Home Support * Home office setup allowance * Monthly allowance for cell phone and internet * Care benefits * Monthly allowance on both food and wellness * Annual allowance towards Childcare * Lifetime benefit for family planning, such as adoption or fertility expenses * Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally * Monthly allowance to dogfood the app * Parental Leave * 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. **Compensation** For Full-Time (Hourly) US-based applicants, the hourly range is $24.04/hour to $28.85/hour, plus benefits and equity. The final hourly rate will be based on a number of factors, including level, relevant prior experience, skills, and expertise. **Why Join blithequark?** At blithequark, we're committed to creating a workplace culture that's inclusive, diverse, and supportive. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. As an Equal Opportunity Employer, we value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. **Ready to Join the blithequark Team?** If you're a customer-centric problem-solver with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to be part of a dynamic and growing company that's revolutionizing the world of ecommerce. Apply now and join the blithequark team! Apply for this job