Experienced Remote Customer Service Fraud Specialist – Payment Technology and Software Solutions Expert

Introduction to blithequark

At blithequark, we are revolutionizing the way people move money between buyers and sellers using our innovative payments solutions for credit, debit, prepaid, and merchant services. Our global team is dedicated to helping over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders achieve amazing results with confidence. We are driven by our passion for success and pride ourselves on delivering best-in-class payment technology and software solutions. As a leader in the payments technology landscape, we are committed to making a positive impact on the future of financial transactions.

Job Overview

We are seeking a highly skilled and motivated Remote Customer Service Fraud Specialist to join our dynamic team. As a key member of our customer service team, you will play a critical role in responding to account inquiries, identifying fraudulent credit card activity, and providing exceptional service to our merchants and cardholders. If you are passionate about delivering outstanding customer experiences and have a keen eye for detail, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond to 25 or more account inquiries per hour, providing standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues
• Assist with the completion of lost/stolen reports, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity
• Build credit card replacement orders and complete shipping materials
• Develop knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations, and analytic techniques
• Collaborate with experienced fraud analysts to gain expertise and stay up-to-date on the latest trends and best practices in fraud detection and prevention

Minimum Qualifications

To be considered for this role, you must have:

• High School Diploma or Equivalent
• A minimum of six months of contact center or work-from-home contact center experience in the last 18 months
• Flexibility to work mid-shift to late shifts, including weekends, as part of your weekly schedule
• Ability to work on camera at all times
• Strong communication and customer service skills

Preferred Qualifications

While not required, the following qualifications are preferred:

• 12 months of contact center or work-from-home contact center experience in the last 18 months
• Banking customer service experience
• Knowledge of payment technology and software solutions

Essential Skills and Competencies

To succeed in this role, you must possess:

• Excellent communication and customer service skills
• Strong attention to detail and analytical skills
• Ability to work in a fast-paced environment and meet productivity standards
• Basic knowledge of payment technology and software solutions
• Strong problem-solving and decision-making skills

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Fraud Specialist, you will have access to:

• Comprehensive training programs to develop your skills and knowledge
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation
• Recognition and reward programs to acknowledge your achievements and contributions

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote employee, you will be part of a global team that values:

• Diversity, equity, and inclusion
• Collaboration and teamwork
• Innovation and creativity
• Employee well-being and work-life balance

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• $15.00 per hour
• Comprehensive benefits package, including medical, dental, and vision care
• Employee assistance programs (EAPs)
• Paid time off and recognition programs
• Retirement and investment options
• Charitable gift matching programs
• Worldwide days of service

Conclusion

If you are a motivated and customer-focused individual with a passion for payment technology and software solutions, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Fraud Specialist at blithequark, you will be part of a dynamic team that is shaping the future of financial transactions. Don't miss out on this chance to make a positive impact and advance your career in a rapidly growing industry. Apply now and join our team of innovators and leaders!