**Experienced Full Stack Customer Service Representative – Work From Home**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two interactions are the same? Look no further! blithequark is seeking an experienced Full Stack Customer Service Representative to join our team of dedicated professionals working from the comfort of their own homes. As a Full Stack Customer Service Representative, you will be the voice of blithequark, providing top-notch support to our customers through various channels, including phone, email, and chat. You will be the go-to expert for all things blithequark, from our latest products and services to our comprehensive billing and technical support. Your consultative approach will help you meet monthly sales goals and deliver an outstanding customer experience. **What You'll Do** * Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of blithequark's products and services * Simplify complex explanations of customer bills, rate plans, and features of blithequark's products and services * Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution * Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service * Troubleshoot and resolve various customer-impacting issues, such as voice and data issues that span multiple networks and elements * Get customers up and running with the latest products and services, including air cards, USB devices, and AT&T-provided software and applications * Work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service **What You'll Get** * Paid training, including in-center and home training, and additional resources to support your success * Competitive compensation, including a base salary and up to $1000 in commissions yearly if all sales goals are met * Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays * Opportunities for career growth and development, including training on the latest technology, devices, and products * A dynamic and supportive work environment, with a team of dedicated professionals who share your passion for delivering exceptional customer experiences **What We're Looking For** * At least one year of customer service experience, preferably in a call center environment * Flexibility to work any schedule during hours of operation, including day, evening, weekend, and holiday hours * Ability to work from home, with a dedicated workspace and reliable internet connection * Strong communication and problem-solving skills, with the ability to think critically and creatively * Proficiency in multiple software applications, including CRM systems and billing software * Ability to work in a fast-paced environment, with multiple priorities and deadlines **Essential Functions** * Answers customer/client requests or inquiries concerning services and products and reports problem areas * Utilizes various systems and tools to initiate to assist and service customers * Continually maintains working knowledge of all company products, services, and promotions * Makes recommendations according to customer's needs * Utilizes operational systems to process purchases of all products and services * Handles inquiries from customers related to billing, rate plans, features, and services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, etc. * Handles credit checks, service activations, and changes, and receivables management/collections * May sell all services and products offered by the Company; handles inquiries on data products, services, billing, and troubleshooting * May handle WLNP, relocations, combined bill support, after-hours inquiries, pre-paid service * Troubleshoots and resolves customer-impacting issues, such as voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing **Preferred Qualifications** * At least one year of customer service experience, preferably in a call center environment * Call Center experience, preferably in a similar industry * Advanced typing/keyboarding skills, with the ability to type at least 40 words per minute **Special Job Requirements** * Specific job assignments may require day, evening, weekend, or holiday hours * Be available, accessible, and accountable to receive notifications related to unique scheduling needs, such as split shifts, unexpected volume spikes, disaster recovery, etc. * Be available, accessible, and ready to work during established work schedules and shifts, e.g., on phone/available status in accordance with adherence measures as determined by the Company * Occasional overtime may be required * Ability to complete all required training in a virtual environment, inclusive of required knowledge checks as determined by the Company * Be available, accessible, and accountable to participate in required security awareness training and testing, e.g., able to understand and validate knowledge of company requirements, compliance, and policies, as determined by the Company * Be available, accessible, and accountable to comply with organizational security and compliance standards and participate in required security monitoring and audits, e.g., remote desktop observation, call and screen recordings, live webcam monitoring, home inspection of workspace, etc., as determined by the Company * Be accountable to protect workstation configuration and prevent configuration changes or personalization while using all technology tools, as determined by the Company * Follow WFH logistics guidelines, e.g., equipment receipt, equipment setup, travel considerations, workstation security processes, equipment return policies and processes, etc., as determined by the Company * Be available, accessible, and accountable to follow technical support processes, e.g., setup, troubleshooting, escalations, communications, etc., as determined by the Company * Be available, accessible, and accountable to participate in recurring management routines, as determined by the Company * Maintain a workspace in alignment with WFH standards, e.g., technical, security, physical, noise levels, Clean Desk policy, etc., and participate in workspace audits, e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc., as determined by the Company * Be available and accountable to regularly access performance management tools and review individual performance, e.g., dashboards, reports, etc., as determined by the Company * Be available, accessible, and accountable to participate in interaction and communication-related policies, processes, and audits, inclusive of all work time not just interactions directly with customers, e.g., remote desktop observation, call and screen recordings, live webcam monitoring, chat audits, etc., as determined by the Company * Be available, accessible, and accountable to participate in manual and automated remote monitoring policies and practices, e.g., voice and screen recordings, desktop observation without notification, voice and chat analytics, real-time agent feedback inclusive of automated intelligence tools, etc., to identify and address training, coaching, and quality opportunities, as determined by the Company * Be accountable to participate in and follow all organization-wide and WFH-specific published policies, e.g., Code of Conduct, Time Keeping Policy, etc., as determined by the Company **Physical Requirements** * Ability to sit or stand for long durations, e.g., 8 hours, and engage with customers as dictated by needs of the business **Basic Qualifications Tests** * Applicants will be expected to pass any assessments or tests associated with the position **Training** * Classroom and/or virtual training, as dictated by needs of the business, e.g., in other areas within the broad duties of general customer care once competency has been demonstrated * On-the-job training **Weekly Hours** * 40 hours per week **Time Type** * Regular **Location** * Little Rock, Arkansas **Equal Employment Opportunity** It is the policy of blithequark to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, blithequark will provide reasonable accommodations for qualified individuals with disabilities. **Apply Now!** If you're ready to take your customer service skills to the next level and join a dynamic team of professionals, apply now! Apply for this job