Experienced Remote Customer Support Agent – Financial Services Industry Expertise Required for Dynamic Company

Introduction to Workwarp and the Financial Services Industry

Imagine being part of a dynamic and growing financial services company that has been a cornerstone in the industry for over 60 years. Workwarp, our client, is seeking talented and experienced customer support agents to join their team in a remote capacity. As a Remote Customer Support Agent, you will play a vital role in delivering exceptional customer service, ensuring timely and accurate claim information, and fostering a culture of trust and empathy with clients. If you have a passion for the financial services industry and a knack for providing top-notch customer support, we encourage you to apply for this exciting opportunity.

Job Overview and Responsibilities

In this role, you will be working as a contract-to-hire Remote Customer Support Agent, with the potential for long-term employment. Your primary responsibilities will include:

• Providing call center callers with timely, accurate, and customer-focused claim information, solicit information needed to perfect the claim, and consistently deliver a superior level of customer service
• Documenting claim information in the system with a high level of accuracy and detail
• Working with various products, including STD, SDI, AM, LTD, Life, and AD&D
• Performing well in a call center team environment and meeting strict attendance expectations and call metrics
• Entering information into the system while on the phone with a customer quickly and accurately (data entry)
• Multi-tasking, including working on a computer and on the phones all day
• Providing various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information
• Soliciting information from various sources needed to appropriately document new claim submissions, ongoing claims, and other applicable situations
• Recording summaries of information exchanged in the claim system with a high level of accuracy and detail easily understood by the user
• Issuing timely and accurate claim acknowledgement correspondence and processing incoming documents with high coding integrity

Essential Qualifications and Skills

To be successful in this role, you will need:

• 2-3+ years of customer service experience in the financial services industry, either over the phone or face-to-face
• Experience performing in a call center environment utilizing telephony-related production tools
• A strong ability to type 7,000+ KPH
• Able to meet strict attendance expectations and call metrics
• Excellent communication and customer service skills, with the ability to work in a fast-paced environment
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
• Ability to work independently and as part of a team, with a strong focus on teamwork and collaboration
• Proficiency in using computers and various software applications, including claim systems and data entry tools

Preferred Qualifications and Skills

While not required, the following qualifications and skills are preferred:

• A Bachelor's degree in a related field, such as business, finance, or communications
• Experience working with disability and/or life and/or leave claim information
• Knowledge of insurance products and services, including STD, SDI, AM, LTD, Life, and AD&D
• Experience working in a remote or virtual environment, with the ability to self-motivate and manage time effectively
• Strong leadership and mentoring skills, with the ability to coach and develop others

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to the growth and development of our employees. As a Remote Customer Support Agent, you will have access to:

• Ongoing training and development opportunities, including workshops, webinars, and online courses
• Coaching and mentoring from experienced leaders and industry experts
• Opportunities for advancement and career growth, including promotions and lateral moves
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off

Work Environment and Company Culture

At Workwarp, we pride ourselves on our dynamic and supportive work environment. As a Remote Customer Support Agent, you will be working from the comfort of your own home, with the flexibility to manage your schedule and workload. Our company culture is built on the values of:

• Integrity and trust, with a focus on building strong relationships with clients and colleagues
• Excellence and quality, with a commitment to delivering exceptional customer service and results
• Teamwork and collaboration, with a focus on working together to achieve common goals
• Innovation and creativity, with a willingness to think outside the box and try new approaches

Compensation, Perks, and Benefits

As a Remote Customer Support Agent at Workwarp, you can expect:

• A competitive salary, with opportunities for bonuses and incentives
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off
• Flexible scheduling and remote work arrangements, with the ability to work from home and manage your schedule
• Access to ongoing training and development opportunities, including workshops, webinars, and online courses
• A dynamic and supportive work environment, with a focus on teamwork and collaboration

Conclusion and Call to Action

If you are a motivated and experienced customer support professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Remote Customer Support Agent at Workwarp, you will have the chance to work with a dynamic and growing financial services company, deliver exceptional customer service, and grow your career in a supportive and collaborative environment. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and let's discuss how you can become a vital part of our success story.

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