Experienced Remote Administrative Specialist – Education Department Support and Customer Service Expert

Introduction to InterNACHI and Our Mission

At InterNACHI, the International Association of Certified Home Inspectors, we are a 501(c)(6) non-profit association dedicated to providing modern online education to working trade professionals. With over 25,000 members worldwide, our U.S. Department of Education-accredited college offers comprehensive training for home inspectors, aiming to further their education and maintain mandated licenses. Our vision and mission are centered around excellence in education and customer service, and we are seeking a like-minded individual to join our team as a Remote Administrative Specialist.

About the Role

We are looking for a highly skilled and experienced Remote Administrative Specialist to join our Education Department. As a key member of our team, you will be responsible for providing exceptional customer service to our members, managing administrative tasks, and ensuring seamless operations in a digital setting. This is a full-time remote position that offers a unique opportunity to work with a dynamic team and contribute to the growth and success of our organization.

Key Responsibilities

• Provide friendly, accurate, and professional customer service to members via phone and email, maintaining a calm and positive demeanor even in challenging situations.
• Navigate and interpret government websites and legal documents to ensure compliance with requirements.
• Accurately submit official paperwork to government agencies on time, adhering to departmental standards.
• Communicate professionally with government agencies and industry professionals to build strong relationships and resolve issues.
• Upload, manage, and verify data to ensure consistency and adherence to departmental standards, utilizing tools such as Google Workspace.
• Maintain and edit website content with a focus on accuracy and clarity, ensuring a seamless user experience.
• Proactively schedule and manage multiple self-directed projects to meet deadlines, prioritizing tasks effectively and demonstrating exceptional organizational skills.
• Assist in troubleshooting minor technical issues and provide support to others as needed, utilizing tools such as screen sharing and video conferencing.
• Provide constructive feedback on internal system upgrades to development staff, contributing to the continuous improvement of our operations.
• Attend and staff vendor booths at conventions at least once a year (with additional travel opportunities if desired), representing InterNACHI and promoting our services.
• Perform other administrative tasks as required, demonstrating flexibility and a willingness to adapt to changing priorities.

Essential Qualifications

• Minimum of a High School Diploma or equivalent, with a strong foundation in administration and customer service.
• At least 1 year, 2 preferred, of remote work experience required, with a demonstrated ability to stay organized and efficient in a virtual setting.
• Exceptional attention to detail and organizational skills, with the ability to juggle multiple projects and prioritize tasks effectively.
• Strong customer service skills with clear, concise verbal and written communication abilities, and a proven track record of building strong relationships with customers and stakeholders.
• Experience interacting with government agencies or handling legal paperwork is a plus, with a strong understanding of compliance and regulatory requirements.
• Confidence and clarity communicating with colleagues in written form (Emails, Slack messages, Shared Document Editing), with a strong ability to collaborate and work effectively in a remote team environment.
• Flexibility; every day looks different, and the ability to adapt to changing priorities and deadlines is essential.
• Must be available to work 8:00 AM - 5:00 PM Monday through Friday (MST), with a reliable internet connection of at least 25 Mbps.
• Typing speed of 40 wpm or better, with proficiency in Google Workspace tools and experience with Adobe Acrobat and Mac OS preferred.
• Spanish bilingual strongly preferred, with the ability to communicate effectively with diverse stakeholders and customers.
• Colorado [Front Range] residents strongly preferred, with a strong understanding of the local community and a willingness to travel for conventions and events.
• Ability to lift up to 50lbs during travel, with a willingness to represent InterNACHI at conventions and events.

Preferred Qualifications

• Associate's or Bachelor's degree in a related field, such as business administration, communications, or education.
• 2+ years of experience in a remote administrative role, with a proven track record of success in a virtual setting.
• Experience with customer relationship management (CRM) software and other administrative tools, with a strong ability to learn and adapt to new technologies.
• Certifications or training in administration, customer service, or a related field, with a commitment to ongoing learning and professional development.

Skills and Competencies

• Strong communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and team members.
• Exceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Proficiency in Google Workspace tools, including Gmail, Google Drive, and Google Docs, with experience with Adobe Acrobat and Mac OS preferred.
• Strong problem-solving and analytical skills, with the ability to troubleshoot minor technical issues and provide support to others as needed.
• Ability to work independently and as part of a remote team, with a strong commitment to collaboration and teamwork.
• Flexibility and adaptability, with a willingness to learn and adapt to new technologies and processes.

Career Growth Opportunities and Learning Benefits

At InterNACHI, we are committed to the growth and development of our team members. As a Remote Administrative Specialist, you will have access to ongoing training and professional development opportunities, including:

• Regular performance feedback and coaching, with a focus on continuous improvement and growth.
• Opportunities for advancement and career progression, with a clear path for professional development and advancement.
• Access to industry-leading training and certification programs, with a commitment to ongoing learning and professional development.
• A supportive and collaborative team environment, with a strong focus on teamwork and mutual respect.

Work Environment and Company Culture

At InterNACHI, we pride ourselves on our positive and supportive company culture. As a Remote Administrative Specialist, you will be part of a dynamic and remote team, with a strong focus on collaboration and teamwork. Our company culture is built on:

• Mutual respect and trust, with a strong commitment to open communication and transparency.
• Open communication and transparency, with a focus on building strong relationships with team members and stakeholders.
• Collaboration and teamwork, with a strong emphasis on working together to achieve common goals.
• Continuous learning and improvement, with a commitment to ongoing training and professional development.
• A supportive and inclusive work environment, with a strong focus on diversity and inclusion.

Compensation, Perks, and Benefits

As a Remote Administrative Specialist at InterNACHI, you will be eligible for a competitive salary and a range of benefits, including:

• Competitive salary of $20.00 per hour, with opportunities for advancement and career progression.
• Top-notch healthcare, dental, and vision coverage, with a strong focus on employee well-being and health.
• Ample vacation and sick time, with a generous paid time off policy and a focus on work-life balance.
• Life insurance/accidental death & dismemberment insurance, with a strong commitment to employee safety and security.
• Mental health support resources, with a focus on employee well-being and mental health.
• Paid daily 1-hour lunch break, with a focus on work-life balance and employee well-being.
• Regular performance feedback and opportunities for professional development, with a strong commitment to ongoing learning and growth.
• A supportive, close-knit team environment founded on mutual respect and trust, with a strong focus on collaboration and teamwork.

Conclusion

If you are a highly skilled and experienced administrative professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Remote Administrative Specialist at InterNACHI, you will be part of a dynamic and remote team, with a strong focus on collaboration and teamwork. With a competitive salary, comprehensive benefits, and opportunities for career growth and development, this is an opportunity not to be missed. Apply now and take the first step towards a rewarding new role.

Submit Your Application

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Please submit your application, including your resume and a cover letter, to https://forms.gle/ndaAxDAwFZYw55j9A. We look forward to hearing from you.