Experienced Remote Non-Medical Counselor I, MOS (Licensed) - Delivering Exceptional Support to Military One Source Participants through Telephonic and Chat Services

Introduction to Our Organization

Join a culture of excellence and collaboration where your skills and experience can make a meaningful difference in the lives of others. We are seeking a highly skilled and compassionate Non-Medical Counselor I, MOS, to provide telephonic and chat support to Military One Source (MOS) participants. This role is an exceptional opportunity for a licensed professional to work remotely and be part of a team dedicated to delivering high-quality services that promote healthy and productive functioning and increase resiliency.

Job Overview

This position is situated in a remote work environment, offering the flexibility and autonomy to manage your workload effectively while providing critical support services to MOS participants. As a Non-Medical Counselor I, MOS, you will be responsible for delivering triage, assessment, consultation, education, referrals, and non-medical counseling services. Your expertise will be invaluable in providing consultation and linking participants to resources that enhance their well-being and resilience.

Key Responsibilities

• Provide telephonic and chat support to MOS participants, including intake triage, non-medical consultation, and counseling services.
• Offer crisis intervention services and linkage to resources for the appropriate level of care, including community resources.
• Provide specialty consultation related to special needs, adoption, elder care, adult disability, education, spouse relocation and transition services, building healthy relationships, becoming a new parent, work-life balance, document translation, and peer-to-peer support.
• Deliver telephonic consultation related to Critical Incident Response services, health and wellness presentations, and/or orientations as contractually required.
• Process and coordinate requests for Critical Incident Response services, Drug-Free Workplace cases, and management referrals as needed.
• Provide education to callers regarding EAP benefits, including vendor resources and website features.
• Maintain real-time documentation to meet qualitative and quantitative performance expectations.
• Takes responsibility for own development and stays current on skills, techniques, and licensure requirements needed to better serve members and help the organization achieve business and operational goals.

Essential Qualifications

To be successful in this role, you will need:

• A Master's degree in behavioral health or a related field.
• Licensure at the independent level (LCSW, LMFT, LPCC, LPC, or equivalent).
• 3+ years of clinical experience after receiving your degree.
• Excellent listening and customer service skills, with the ability to sensitively and compassionately respond to participants.
• Demonstrated knowledge and expertise in solution-focused, problem-solving counseling, and crisis intervention.
• Ability to interact effectively at all levels both within the company and with external customers.
• Experience and skill in using technology applications.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working with military populations or in a similar context.
• Knowledge of military culture and the unique challenges faced by military personnel and their families.
• Experience with EAP services, crisis intervention, and critical incident response.

Skills and Competencies

To excel in this role, you will need to possess:

• Strong clinical skills, with the ability to assess and intervene in complex situations.
• Excellent communication and interpersonal skills, with the ability to build rapport with participants and stakeholders.
• Ability to work independently and as part of a team, with a strong focus on collaboration and customer service.
• Flexibility and adaptability, with the ability to adjust to changing priorities and situations.
• Strong problem-solving and critical thinking skills, with the ability to analyze complex situations and develop effective solutions.

Career Growth Opportunities and Learning Benefits

As a Non-Medical Counselor I, MOS, you will have access to a range of career growth opportunities and learning benefits, including:

• Ongoing training and professional development opportunities to enhance your clinical skills and knowledge.
• Opportunities for advancement within the organization, with a focus on career progression and professional growth.
• A collaborative and supportive work environment, with a strong focus on teamwork and mutual respect.
• Access to a range of resources and tools to support your work, including technology, training, and consultation.

Work Environment and Company Culture

Our organization is committed to creating a positive and inclusive work environment, with a strong focus on diversity, equity, and inclusion. We value our employees and recognize the importance of work-life balance, offering a range of benefits and supports to promote well-being and resilience.

Compensation, Perks, and Benefits

We offer a competitive salary range of $64,285 to $102,855, depending on experience and qualifications. In addition to your salary, you will have access to a range of perks and benefits, including:

• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Generous paid time off and holiday entitlements, with a focus on work-life balance and self-care.
• Opportunities for professional development and career advancement, with a focus on ongoing learning and growth.
• A collaborative and supportive work environment, with a strong focus on teamwork and mutual respect.

Conclusion

If you are a motivated and compassionate individual with a strong commitment to delivering exceptional support services, we encourage you to apply for this exciting opportunity. As a Non-Medical Counselor I, MOS, you will have the chance to make a meaningful difference in the lives of others, while working in a collaborative and supportive environment. Don't miss this opportunity to join our team and contribute to our mission of promoting healthy and productive functioning and increasing resiliency.

Ready to Apply?

If you are ready to take the next step in your career and join our team of dedicated professionals, please submit your application today. We look forward to reviewing your qualifications and discussing this opportunity further.