Experienced Manager-Account Development – Driving Growth and Retention for US Small & Medium Enterprise Key Client Relationships

At American Express, we're committed to helping our customers, communities, and colleagues progress in incredible ways. As a Manager-Account Development, you'll play a vital role in driving growth and retention for our US Small & Medium Enterprise key client relationships. With a strong focus on relationship management, consultative selling, and compliance, you'll have the opportunity to make a significant impact and contribute to the company's success. **About American Express** American Express is a global leader in the payment industry, with a rich history of innovation and customer-centricity. Our company values are built on a strong foundation of integrity, teamwork, and a commitment to excellence. We're proud to be a diverse and inclusive organization, with a global community of colleagues who share our passion for delivering exceptional customer experiences. **Join Our Team** At American Express, we believe that our colleagues are our greatest asset. That's why we offer a comprehensive benefits package, including competitive base salaries, bonus incentives, and a range of programs to support your physical, financial, and mental well-being. Our flexible working model, Amex Flex, provides greater flexibility to colleagues while preserving the important aspects of our unique in-person culture. **Role Objective** The Account Development Manager sits within a geographical territory and is responsible for the retention and continuous growth of our existing US Small & Medium Enterprise key client relationships. This entails having overall management of a defined portfolio of key existing accounts, identifying the evolving needs of our clients, and ensuring we continue to serve those needs with our array of cash flow and payment solutions. The key measurements of success for this Manager will be portfolio level account retention and volume growth. **Key Responsibilities** * **Planning (10-20% of time)** + Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients. + Identify top client information and track opportunity development in CRM database. * **Relationship Management (10-20% of time)** + Proactively reach out to customers to uncover opportunities and treat the customer until there's a change in customer spend in alignment with growth or retention conversations. + Develop client-specific value proposition, identify key steps (strategy and tactics) to meet short and long-term client objectives. * **Client Solution (20-30% of time)** + Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards). + Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360). * **Negotiate and Close (20-30% of time)** + Seek opportunities to up-sell and cross-sell commensurate with the needs of the client. + Answer customer inquiries and bring in leadership, internal business partners, and product specialists as appropriate to support growth opportunities and customers' needs. * **Compliance (100% of time)** + Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements. **Essential Qualifications** * Bachelor's degree preferred * Excellent sales experience, 3-5 years minimum * Experience partnering with clients across various markets/industries * Experience in a highly-regulated industry * Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Preferred Qualifications** * High learning agility * Intellectually curious * Collaborative and growth mindset * Personal accountability * Compliance-focused **Skills and Competencies** * Relationship management * Consultative selling * Closing * Influence & persuasion * Demonstrating value * Results focus * Market, industry, & product knowledge **Career Growth Opportunities and Learning Benefits** At American Express, we're committed to helping our colleagues grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career development resources to support your professional growth. Our colleagues have the opportunity to take on new challenges, develop new skills, and advance their careers within the company. **Work Environment and Company Culture** Our company culture is built on a strong foundation of teamwork, collaboration, and a commitment to excellence. We're proud to be a diverse and inclusive organization, with a global community of colleagues who share our passion for delivering exceptional customer experiences. Our flexible working model, Amex Flex, provides greater flexibility to colleagues while preserving the important aspects of our unique in-person culture. **Compensation, Perks, and Benefits** We offer a competitive salary range of $80,000.00 to $155,000.00 annually, plus bonus and benefits. Our benefits package includes: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **How to Apply** If you're a motivated and results-driven professional with a passion for relationship management and consultative selling, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply To This Job Apply for this job