**Experienced Customer Service Representative - After Hours Support for Elderly Home Based Care Services (REMOTE - US Hours)**

Are you a compassionate and confident customer service professional with a passion for delivering exceptional support to clients in need? Do you thrive in a flexible and dynamic work environment, where you can make a real difference in people's lives? If so, we invite you to join our team at blithequark as a Customer Service Representative - After Hours Support for Elderly Home Based Care Services. **About blithequark** blithequark is a leading provider of Elderly Home Based Care and various other services, dedicated to improving the lives of seniors and their families. Our mission is to deliver high-quality, personalized care that allows individuals to maintain their independence and dignity. As a key member of our team, you will play a vital role in supporting our clients and caregivers, ensuring that our services meet the highest standards of excellence. **Job Summary** We are seeking an experienced Customer Service Representative to join our after-hours team, working remotely from South Africa. As a Customer Service Representative, you will be responsible for providing exceptional support to our clients and caregivers, resolving queries, and ensuring that our services run smoothly. This is a unique opportunity to work in a flexible and dynamic environment, with a 3-day working week of 4-hour shifts per day, and a Saturday and Sunday shift of 12 hours per day. **Responsibilities** As a Customer Service Representative - After Hours Support for Elderly Home Based Care Services, your key responsibilities will include: * Answering all incoming calls and resolving client and nurse queries that are within the scope of after-hours support * Providing timely responses to queries that come in through our texting platform * Notifying clients and replacing caregiver callouts as necessary * Confirming caregivers 1-2 hours before shift start * Performing initial intake for callers potentially interested in our services * Documenting all scenarios on our platform, as well as updating caregiver schedules as needed * Completing non-urgent Admin projects if time allows **Requirements** To be successful in this role, you will need to possess the following skills and qualifications: * **Fluent in English**: You must be able to communicate effectively with clients and caregivers, both verbally and in writing. * **Compassionate and confident**: You will be working with vulnerable individuals, so it's essential that you are empathetic and confident in your ability to provide support. * **Responsible and reliable**: You will be working independently, so it's crucial that you are responsible and reliable in your work. * **10+ years' work experience in customer service + office duties**: You will need to have a strong background in customer service, with experience in office duties and administration. * **Adaptable and flexible regarding work hours**: Our work schedule is flexible, so you will need to be able to adapt to changing circumstances and work hours. * **Impeccable phone and computer skills**: You will need to have excellent communication and technical skills, with the ability to work effectively in a remote environment. * **Staffing and/or health care experience**: Experience in staffing or health care is highly desirable, as you will be working with caregivers and clients in the health care sector. * **Experience working remotely and independently to the USA**: You will need to be able to work independently, with minimal supervision, and communicate effectively with team members in the USA. * **Quiet and professional work-from-home environment**: You will need to have a dedicated workspace, with minimal distractions, to ensure that you can work effectively and efficiently. * **Remotely set up with Wi-Fi and load-shedding back-up**: You will need to have a reliable internet connection and a back-up plan in place for load-shedding. **What We Offer** As a Customer Service Representative - After Hours Support for Elderly Home Based Care Services at blithequark, you will enjoy a range of benefits, including: * **Competitive salary**: You will receive a competitive salary, commensurate with your experience and qualifications. * **Flexible work schedule**: Our work schedule is flexible, with a 3-day working week of 4-hour shifts per day, and a Saturday and Sunday shift of 12 hours per day. * **Opportunities for career growth**: We offer opportunities for career growth and development, with a focus on promoting from within. * **Learning and development benefits**: You will have access to a range of learning and development benefits, including training and development programs, to help you grow and develop in your role. * **Work-life balance**: We prioritize work-life balance, with a focus on supporting our employees to achieve a healthy balance between work and personal life. * **Collaborative and supportive team environment**: You will be part of a collaborative and supportive team environment, with a focus on teamwork and collaboration. **How to Apply** If you are a motivated and compassionate customer service professional, with a passion for delivering exceptional support to clients in need, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note**: This job posting is brought to you by blithequark, in partnership with Jobgether.com. Apply for this job