**Experienced Cement Dispatch & Customer Service Representative – Championing Exceptional Service and Logistics Excellence at blithequark**
About blithequark
At blithequark, we are a dynamic and forward-thinking organization that prides itself on delivering exceptional service and logistics excellence to our customers. As a leading player in the industry, we are committed to fostering a culture of innovation, collaboration, and continuous improvement. Our team of dedicated professionals is passionate about providing unparalleled support to our customers, vendors, and haulers, ensuring that every interaction is a positive and memorable experience.Job Summary
We are seeking an experienced Cement Dispatch & Customer Service Representative to join our team at blithequark. As a key member of our dispatch team, you will play a vital role in processing customer, driver, and hauler inquiries and orders, determining the best delivery methods, and negotiating rates with vendors and customers. Your exceptional communication skills, problem-solving abilities, and adaptability will enable you to provide top-notch service to our customers while ensuring the highest levels of satisfaction and profitability.Principal Duties and Responsibilities
As a Cement Dispatch & Customer Service Representative at blithequark, you will be responsible for:- Processing customer, driver, and hauler inquiries and orders using our dispatch system, ensuring timely and efficient order processing.
- Determining the best delivery methods and negotiating rates directly with vendors and customers, maximizing efficiency and profitability.
- Scheduling orders in a timely and efficient manner, working closely with customers to adjust truck demand to meet proper delivery rates.
- Managing hauler relationships, paperwork collection, and order processing, ensuring seamless communication and coordination.
- Working with customers to resolve issues and concerns, providing exceptional customer service and support.
- Determining callouts for the next day, ensuring that our dispatch team is well-prepared to meet customer demands.
Global Responsibilities
As a member of our team, you will be expected to:- Regularly attend and be physically present at work, as this is an essential function of the position.
- Be flexible and willing to take on additional duties as needed to meet business requirements.
Qualifications
To be successful in this role, you will need:- A High School Diploma or equivalent.
- Extensive knowledge of the Chicagoland & NWI/WI area.
- A minimum of 2 years of dispatch experience, with a proven track record of providing exceptional customer service and support.
Skills and Competencies
We are looking for individuals with:- Excellent communication and interpersonal skills, with the ability to communicate effectively with a wide variety of customers and stakeholders.
- Strong problem-solving and analytical skills, with the ability to make quick decisions under pressure.
- Proficiency in reading, writing, and speaking Spanish and Polish (preferred).
- Good computer skills and general knowledge of Sales and Dispatch software.
- Ability to remain calm and composed in high-pressure situations, with a strong focus on customer satisfaction and service excellence.
Working Conditions
As a Cement Dispatch & Customer Service Representative at blithequark, you can expect to work in a professional office environment with:- Routine usage of standard office equipment, including computers, phones, photocopiers, and filing cabinets.
- Extensive email, messaging, and phone communication with customers, vendors, and haulers.
- Customer contact, driver management, and daily dispatching may result in stressful situations, requiring adaptability and strong communication skills.
- Varied work schedule, including extended hours during peak season and split coverage during peak demands.
Physical Requirements
This role requires:- Extended periods of sitting in a chair, occasional standing, bending, kneeling, stooping, reaching, grabbing, and pulling.
- Frequent use of fingers, wrists, and hands to enter data using a keyboard.
- Regularly required to talk or hear, frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
- Occasionally required to sit, climb or balance, and stoop, kneel, crouch, or crawl.
- Specific vision abilities required, including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to supporting the growth and development of our employees. As a Cement Dispatch & Customer Service Representative, you will have opportunities to:- Develop your skills and knowledge in dispatch, customer service, and logistics.
- Take on additional responsibilities and contribute to the success of our team.
- Participate in training and development programs to enhance your career prospects.
Work Environment and Company Culture
We pride ourselves on creating a positive and inclusive work environment at blithequark. Our team is passionate about delivering exceptional service and support to our customers, and we are committed to fostering a culture of innovation, collaboration, and continuous improvement.Compensation, Perks, and Benefits
As a Cement Dispatch & Customer Service Representative at blithequark, you can expect to receive:- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A positive and inclusive work environment.
- Recognition and rewards for outstanding performance.