Experienced Senior Customer Service Representative – Delivering Heartfelt Solutions in Health Care via Remote Work Opportunity

Introduction to blithequark

At blithequark, we are driven by a singular purpose: to bring heart to every moment of health care. This guiding principle underscores our commitment to delivering enhanced, human-centric health care solutions in a rapidly evolving world. Our brand, with heart at its core, conveys a personal message that emphasizes the importance of how we deliver our services, not just what we deliver. The Heart At Work Behaviors support this purpose, empowering every team member to play a transformative role in our culture and innovation. We are now seeking a Senior Customer Service Representative to join our team in a permanent work-from-home role, supporting our offices in Minnesota and Indiana.

Job Overview

This position is an exceptional opportunity for a customer service professional to make a meaningful difference in the lives of our members and providers. As a Senior Customer Service Representative at blithequark, you will be responsible for handling customer inquiries and resolving problems via telephone, internet, or written correspondence. Your expertise will be crucial in addressing basic and routine customer inquiries, ensuring that every interaction reflects our commitment to heartfelt service.

Key Responsibilities:

• Handle incoming calls from members and providers regarding claims status, benefits, eligibility, PPO participation, and other related inquiries.
• Maintain departmental performance metrics at a meets or exceeds expectations level, demonstrating a results-oriented and self-motivated approach to your work.
• Collaborate as a team player, applying the blithequark Core Values in day-to-day operations to create a differentiated service experience.
• Demonstrate service discipline, handle service challenges with professionalism, and provide solutions to constituent needs, working across boundaries when necessary.

Qualifications

To excel in this role, you will need to possess the following qualifications:

Essential Qualifications:

• Experience in a call center environment, preferably with medical terminology and insurance knowledge.
• Proven ability to work effectively in a production environment, with excellent multi-tasking skills.
• Computer savvy, with the ability to navigate various software systems with ease.
• High School diploma or GED equivalent.

Preferred Qualifications:

Please review the essential qualifications above. While these are the minimum requirements, any additional experience or skills that align with our core values and service standards will be considered a plus.

What We Offer

At blithequark, we believe in rewarding our colleagues for their hard work and dedication. The typical pay range for this role is $18.50 - $35.29 per hour, depending on experience, education, geography, and other relevant factors. Additionally, this position is eligible for a blithequark bonus, commission, or short-term incentive program. Our comprehensive benefits package includes:

• Full range of medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Well-being programs.
• Education assistance.
• Free development courses.
• CVS store discount.
• Discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay.
• Paid holidays throughout the calendar year.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. You will have access to numerous learning opportunities, including free development courses, education assistance, and the chance to work with a talented team of professionals who are passionate about delivering heartfelt health care solutions.

Work Environment and Company Culture

Our work environment is built on the principles of our Heart At Work Behaviors, fostering a culture of collaboration, innovation, and heartfelt service. We believe in empowering our team members to make choices that are best for the team, to live for opportunities to collaborate, and to make a difference in the lives of our members and communities. If you are a self-disciplined, hard-working, curious, trustworthy, humble, and truthful individual who is passionate about health care, we invite you to join our team.

How to Apply

If you are excited about the opportunity to join blithequark as a Senior Customer Service Representative and contribute to our mission of bringing heart to every moment of health care, please submit your application. We anticipate the application window for this opening to close on 11/29/2024. blithequark is an equal opportunity employer, and qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

Conclusion

Joining blithequark as a Senior Customer Service Representative is more than just a job – it's an opportunity to be part of a team that is transforming the health care landscape with heartfelt solutions. If you are ready to bring your heart to every moment of health care and make a meaningful difference in the lives of our members and providers, we encourage you to apply. Together, let's deliver enhanced, human-centric health care for a rapidly changing world.