Experienced Bilingual Customer Support Online Chat Specialist (English + Spanish or Portuguese) for a Mission-Driven Prayer and Meditation App Development Team at blithequark

Introduction to blithequark

At blithequark, we are dedicated to creating a revolutionary prayer and meditation app that embodies the authentic spirit of Christianity and Catholicism, while also serving as a universal resource for individuals seeking a deeper connection with God. Our mission is rooted in the belief that people are yearning for peace, and we aim to provide a platform that guides them towards finding serenity through silence and contemplation with Christ. As we continue to grow and expand our team, we are seeking a highly skilled and passionate Bilingual Customer Support Online Chat Specialist to join our dynamic team.

About Our App and Mission

Launched in December 2018, our app has experienced phenomenal growth, with over 15 million downloads and an impressive 250,000 5-star reviews. Backed by renowned mission-driven investors, we are poised to further develop our product and content, combining the beauty of Church spirituality with world-class execution. Our goal is to create something truly exceptional, and we invite you to be a part of this extraordinary journey.

Job Overview

We are offering a full-time contractor position for 30-40 hours a week, with a 4-month contract and the opportunity for renewal based on performance. As a Bilingual Customer Support Online Chat Specialist, you will be responsible for providing top-notch support to our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese. Your role will be instrumental in ensuring our users have an exceptional experience with our app, and your contributions will directly impact the growth and success of blithequark.

Key Responsibilities

• Answer live chat messages and support the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese
• Collect and relay customer feedback to the rest of the blithequark team
• Identify potential issues and coordinate appropriately with the Development team
• Support other Customer Support projects as necessary
• Manage inbound and outbound calls to users, handling phone calls with professionalism and courtesy, addressing inquiries, providing information, and resolving issues effectively

Requirements and Qualifications

To be successful in this role, you should possess:

• Fluency in English and either Spanish or Portuguese, with excellent communication skills in both languages
• A minimum of 3 years of experience in Customer Support/Service
• Technical savviness to support our users, with familiarity with software such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk being a plus
• Coding knowledge is not required but is a plus
• Flexibility to work various shifts, including evenings and weekends, if needed
• A reliably strong internet connection (at least 10 MB/s) is necessary
• Fluency in Polish, German, French, Italian, or Tagalog is also a plus

What We Offer

At blithequark, we are committed to providing a competitive compensation package, with a starting rate of 20 hours per week and the potential to ramp up to 40 hours a week depending on need and volume. As a remote contract role, you will have the flexibility to work from anywhere in the world, allowing you to maintain a healthy work-life balance.

Career Growth and Learning Opportunities

As a member of our team, you will have the opportunity to:

• Contribute to the growth and development of our app, directly impacting the lives of our users
• Develop your skills and expertise in customer support, with opportunities for professional growth and advancement
• Collaborate with a dynamic and passionate team, working together to achieve our mission

Our Culture and Values

At blithequark, we value:

• Passion and commitment to our mission and values
• Excellence and quality in everything we do
• Collaboration and teamwork, working together to achieve our goals
• Continuous learning and growth, embracing new challenges and opportunities

Conclusion

If you are a motivated and passionate individual who shares our vision and values, we invite you to join our team as a Bilingual Customer Support Online Chat Specialist. This is an exceptional opportunity to be part of a mission-driven organization, making a meaningful impact on the lives of our users. Apply now to embark on this exciting journey with blithequark!