Experienced Bilingual Seasonal Customer Service Representative – Remote Work Opportunity for Spanish and English Speakers

Welcome to blithequark: A Global Leader in Customer Experience

At blithequark, we're passionate about delivering exceptional customer experiences that drive business success. As a forward-thinking organization, we nurture a people-first culture that values inclusivity, diversity, and a sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," with a reputation for fostering happy employees and providing opportunities for career growth. If you're looking for a remote career change that offers a sense of purpose and belonging, we invite you to join our team as a Seasonal Customer Service Representative (Bilingual: Spanish and English).

About the Role

As a remote Seasonal Customer Service Representative, you'll be part of a diverse team that's united by a shared passion for delivering outstanding customer experiences. You'll work from the comfort of your own home, interacting with customers via inbound and outbound calls, as well as through the internet. Your primary responsibility will be to provide customer service support and resolve routine problems and questions regarding our clients' products and services. We encourage military veterans to apply and join our team of game-changers.

Key Responsibilities:

• Provide inbound customer support using a call flow guide in the customer's preferred language (Spanish or English)
• Help customers resolve basic technical issues and provide troubleshooting assistance
• Track, document, and retrieve information in databases to ensure accurate record-keeping
• Offer additional products and/or services to customers, promoting upselling and cross-selling opportunities
• Deliver expert customer experiences with a smile, ensuring high levels of customer satisfaction and loyalty

Your Qualifications

To succeed in this role, you'll need to possess a unique blend of skills, integrity, knowledge, and compassion. We're looking for individuals who are fluent in both Spanish and English, with a strong customer service background and excellent communication skills. Other essential qualifications include:

• 1+ year of customer service experience, preferably in a remote or call center environment
• Open availability, including evenings, weekends, and holidays
• A high school diploma or GED, with a strong foundation in reading, writing, and speaking both Spanish and English
• A quiet, distraction-free environment to work from in your home, with a reliable computer and internet connection
• Proficiency in fast-paced multi-tasking, with the ability to navigate multiple software applications and systems
• Eagerness to learn new technologies and adapt to changing processes and procedures
• Strong computer navigation skills and PC knowledge, with the ability to troubleshoot basic technical issues

Technical Requirements:

To ensure a seamless remote work experience, you'll need to meet the following technical requirements:

• A desktop or laptop computer (no Macs, Chromebooks, iPads, tablets, or mobile phones)
• Operating System: Windows 10+
• RAM: 8GB or higher
• Processor: Intel i5/AMD Ryzen 5 or higher
• Internet Requirements: DSL, Cable, or Fiber connection (no Satellite or Wireless/Hotspots)
• Speeds: 10 mbps download and 3 mbps upload or higher
• High-speed internet (no wireless/hotspots or satellite) and a smartphone

What's in it for You

At blithequark, we're committed to investing in our people and providing opportunities for growth and development. As a Seasonal Customer Service Representative, you'll enjoy a range of benefits, including:

• Paid training and performance-based incentives to help you succeed in your role
• Lucrative employee referral bonus opportunities to reward your referrals
• Health and wellness programs with trained partners to promote a healthy work-life balance
• Mentorship programs that support your career journey and provide guidance and feedback
• Programs and events that promote diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations and recognition programs to acknowledge your achievements and contributions

Career Growth and Development

We believe in promoting from within and providing opportunities for career growth and development. With a range of FREE Learning and Leadership Development programs, you'll have the chance to develop new skills, build your confidence, and advance your career. About 80% of our managers and leaders have been promoted from within, so you'll have plenty of opportunities to grow and succeed.

Our Culture and Values

At blithequark, we're proud of our culture and values, which are centered around our people. We believe in championing our employees, promoting diversity and inclusion, and fostering a sense of belonging. We're a global organization with a local touch, and we're committed to making a positive impact in our communities. If you share our values and are passionate about delivering exceptional customer experiences, we invite you to join our team.

How to Apply

If you're excited about the opportunity to join our team as a Seasonal Customer Service Representative (Bilingual: Spanish and English), please submit your application today. We can't wait to hear from you and explore how you can contribute to our mission of delivering exceptional customer experiences.

Remember to include your direct email address in your application, and don't hesitate to reach out if you have any questions or need further information. We look forward to welcoming you to the blithequark team!