Experienced Customer Experience Agent for Overnight Shift – Driving Exceptional User Experience in Ecommerce and Livestream Shopping

Introduction to blithequark

Imagine being part of a revolutionary ecommerce platform that combines community, shopping, and entertainment to create an unparalleled user experience. blithequark is the largest livestream shopping platform in North America and Europe, offering a vast array of products from fashion and beauty to electronics and collectibles. As a leader in the fast-paced world of live auctions, blithequark is committed to innovation, customer satisfaction, and employee growth. With a strong presence in the US, UK, Ireland, Poland, and Germany, blithequark operates as a remote co-located team, fostering a culture of collaboration and inclusivity.

About the Role

The Customer Experience team at blithequark plays a vital role in driving the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you will be responsible for ensuring that customers receive their products as quickly as possible and resolving any issues that may arise. Your primary goal will be to provide exceptional customer service, leveraging your expertise in blithequark's products, processes, and systems to drive positive outcomes for users.

Key Responsibilities

• Interact with buyers and sellers, adopting a customer-first attitude to ensure a positive experience
• Resolve customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
• Become an expert in blithequark's product, processes, and systems to drive positive outcomes for users
• Collaborate with other departments to troubleshoot, research, and resolve open questions
• Identify opportunities to eliminate repeat contacts and improve the overall customer experience

About You

To thrive in this role, you should be a curious and hungry individual looking to jumpstart your career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be part of building a great company. A customer service mentality with a passion for reaching the best possible outcome is essential. We're looking for individuals with:

Essential Qualifications

• Openness to working overnight shifts from 10pm - 7:00am PST
• 2+ years of support experience handling email and/or chat services
• Weekend availability
• Understanding of ecommerce and marketplace operations
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers and a customer-first approach
• Proactive problem-solving and process-improvement skills

Preferred Qualifications

• Knowledge of collectibles
• Bachelor's degree or college experience
• Previous startup experience

Career Growth and Learning Benefits

At blithequark, we're committed to the growth and development of our employees. As a Customer Experience Agent, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A collaborative and supportive work environment that fosters innovation and creativity
• Regular feedback and coaching to help you achieve your goals and objectives

Work Environment and Company Culture

blithequark is proud to be an Equal Opportunity Employer, valuing diversity and promoting a culture of inclusivity and respect. Our company culture is built on the principles of:

• Low ego and a growth mindset
• Collaboration and teamwork
• Customer obsession and a customer-first approach
• Innovation and creativity
• Open communication and transparency

Compensation and Benefits

As a Customer Experience Agent at blithequark, you can expect:

• A competitive hourly rate of $24.04/hour to $28.85/hour
• A comprehensive benefits package, including:
• Flexible time-off policy and holiday pay
• Health insurance options, including medical, dental, and vision
• Work-from-home support and home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits and monthly allowance for food and wellness
• Annual allowance towards childcare and lifetime benefit for family planning
• Retirement benefits, including 401k offering and pension plans
• Parental leave and paid time off

Conclusion

If you're a motivated and customer-focused individual looking to join a dynamic and innovative company, we encourage you to apply for the Customer Experience Agent role at blithequark. With a strong commitment to employee growth, diversity, and customer satisfaction, blithequark offers a unique and rewarding work environment that will challenge and inspire you to achieve your full potential. Don't miss this opportunity to be part of a revolutionary ecommerce platform and apply today!