Experienced Full-Time Administrative Assistant for Mental Health Practice - Remote Opportunity with Flexible Hours

Introduction to Affinity Psychological Services

Affinity Psychological Services is a leading mental health practice dedicated to providing exceptional care and support to our clients. We are a dynamic and innovative organization that values flexibility, independence, and a positive work culture. As we continue to grow and expand our services, we are seeking a highly skilled and experienced Full-Time Administrative Assistant to join our team. This is a unique opportunity to work remotely and be part of a supportive environment that prioritizes the well-being of both our clients and staff.

About the Position

The Full-Time Administrative Assistant position is a remote role that focuses on providing administrative support to our mental health practice. As a key member of our team, you will be responsible for handling various administrative tasks, including insurance verification, client communication, and contributing to a supportive environment for both clients and staff. This role emphasizes flexibility, independence, and a commitment to delivering exceptional results. If you are a highly organized and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Take full responsibility for new client chart set-ups in the Electronic Health Record (EHR) system, ensuring accuracy and efficiency in all aspects of the process.
• Accurately and efficiently verify insurance benefits and communicate them to clients, providing clear and concise information to ensure a seamless experience.
• Track and follow-up on incomplete client paperwork and documents, utilizing digital and electronic software to streamline processes and improve productivity.
• Secure insurance pre-authorizations for all requested services, ensuring that clients receive the necessary care and support in a timely manner.
• Provide exceptional support to clients and clinical staff throughout their time at Affinity, serving as a warm, approachable, and knowledgeable voice of the practice in all client communications.
• Utilize digital and electronic software for all office tasks, leveraging technology to improve efficiency, reduce errors, and enhance the overall client experience.
• Identify and implement opportunities for improvement, contributing to a culture of continuous learning and innovation within the practice.
• Communicate effectively with administrative team members, providing regular updates on progress and questions, and collaborating to achieve shared goals and objectives.
• Complete other tasks as needed, demonstrating flexibility and adaptability in a fast-paced and dynamic environment.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Experience in a healthcare setting, preferably in a mental health practice or similar environment.
• A detail-oriented and independent work ethic, with the ability to work remotely and manage your time effectively.
• Strong communication skills, both verbal and written, with the ability to communicate complex information in a clear and concise manner.
• Ability to handle sensitive information in compliance with HIPAA regulations, maintaining confidentiality and discretion at all times.

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• Experience with document and spreadsheet creation, with proficiency in Microsoft Office or similar software.
• Event planning skills, with the ability to coordinate and execute events, meetings, and other activities as needed.
• Referral management experience, with knowledge of referral processes and procedures in a healthcare setting.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, staff, and other stakeholders.
• Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Proficiency in digital and electronic software, including EHR systems, with the ability to learn new systems and technologies quickly.
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork.
• Strong problem-solving and analytical skills, with the ability to identify and resolve issues efficiently and effectively.

Career Growth Opportunities and Learning Benefits