Experienced Service Desk Specialist and Live Chat Agent for Mobile Application Support – Remote Opportunity in Colorado

Introduction to blithequark

At blithequark, we are passionate about harnessing the power of technology to make a positive impact on people's lives. As a leader in our industry, we recognize the importance of providing exceptional support to our users. That's why we're seeking a highly skilled and enthusiastic Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you will play a vital role in ensuring the smooth operation of our mobile application, myColorado. If you're a tech-savvy individual with a passion for helping others, we encourage you to apply for this exciting opportunity.

Job Overview

We are looking for a talented Service Desk Specialist/Live Chat Agent to provide top-notch support to our users through live chat and other communication channels. As a remote worker based in Colorado, you will work from the comfort of your own home, collaborating with our team to resolve technical issues and provide excellent customer service. This is a fantastic opportunity to join a dynamic team and contribute to the success of our organization.

Key Responsibilities

• Provide Tier I support and customer assistance for our mobile application, myColorado, utilizing live chat tools and following standard operating procedures.
• Troubleshoot, reproduce, report, and resolve technical issues in both iOS and Android operating systems.
• Install myColorado software on supported devices, adhering to defined procedures, processes, and methods.
• Employ Incident Management procedures to enter tickets into our tracking system, ensuring efficient issue resolution.
• Collaborate with our team to identify and resolve technical issues, providing exceptional customer service and support.

Qualifications and Requirements

To be successful in this role, you will need to meet the following minimum qualifications:

• One year of professional experience in an occupational field related to mobile application support, or
• An Associate's degree from an accredited institution in a field of study related to the work assignment, such as Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

In addition to these minimum qualifications, we also consider substitutions, including:

• Additional, appropriate paid or unpaid experience, which can substitute for the required education on a year-for-year basis.
• Additional appropriate education, which can substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position, which can be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Jira experience, with knowledge of agile project management tools and methodologies.
• ITIL Certification, demonstrating expertise in IT service management.
• Agile and scrum methodology experience, with a strong understanding of collaborative software development approaches.
• Government work experience, with knowledge of public sector IT projects and initiatives.
• Apple and Google Play Store experience, with familiarity with mobile app development and deployment.
• Use of diagnostic tools and knowledge of a diverse range of mobile device makes and models, with the ability to troubleshoot and resolve technical issues.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Technical expertise: A strong understanding of mobile operating systems, including iOS and Android, with the ability to troubleshoot and resolve technical issues.
• Communication skills: Excellent written and verbal communication skills, with the ability to provide clear and concise support to users through live chat and other communication channels.
• Problem-solving skills: Strong analytical and problem-solving skills, with the ability to identify and resolve technical issues in a timely and efficient manner.
• Collaboration and teamwork: A strong team player, with the ability to collaborate with our team to resolve technical issues and provide exceptional customer service.
• Adaptability and flexibility: A flexible and adaptable approach, with the ability to work in a fast-paced environment and respond to changing priorities and requirements.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Service Desk Specialist/Live Chat Agent, you will have access to a range of training and development opportunities, including:

• Professional development: Opportunities to develop your technical skills and knowledge, with access to training and certification programs.
• Career advancement: Opportunities to advance your career, with a clear path for progression and promotion.
• Mentorship and coaching: Support and guidance from experienced colleagues and managers, with regular feedback and coaching to help you achieve your goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote worker, you will be part of a dynamic and collaborative team, with regular opportunities to connect with colleagues and contribute to the success of our organization. Our company culture is built on the following values:

• Respect and inclusivity: A commitment to respect and inclusivity, with a focus on creating a positive and supportive work environment.
• Innovation and creativity: A culture of innovation and creativity, with a focus on finding new and better ways to support our users and achieve our goals.
• Collaboration and teamwork: A strong emphasis on collaboration and teamwork, with a focus on working together to achieve our objectives and provide exceptional customer service.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits, including:

• Competitive salary: A competitive salary, with regular reviews and opportunities for advancement.
• Comprehensive benefits: A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings and other benefits.
• Flexible working arrangements: Flexible working arrangements, with the ability to work from home and create a schedule that suits your needs.
• Professional development opportunities: Opportunities for professional development, with access to training and certification programs.

Conclusion

If you're a motivated and enthusiastic individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity. As a Service Desk Specialist/Live Chat Agent at blithequark, you will play a critical role in supporting our users and contributing to the success of our organization. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is a fantastic opportunity to join a dynamic team and take your career to the next level. Apply now to become a part of our team and help us make a positive impact on people's lives.