Experienced Data Center Operations IT Technician – Remote Work Opportunity for Skilled Professionals in IT Support and Data Center Management

Introduction to Workwarp and the Role

Embark on a professional journey with Workwarp, a leading organization in the IT industry, as a Data Center Operations IT Technician. This role, based at our remote facility, offers a unique opportunity for individuals with a strong and diverse skill set to drive success in a dynamic and fast-paced environment. We are committed to attracting top-tier candidates by offering a competitive salary and a comprehensive benefits package. As a Data Center Operations IT Technician, you will play a critical role in ensuring the smooth operation of our data centers, providing technical support, and managing incidents to minimize downtime and ensure maximum efficiency.

Job Overview

This position requires previous experience in Helpdesk, Desktop Support, PC Technician, or Data Center operations, with IT certifications being highly desirable. The role involves working on a Contract to Hire basis, with 4-day shifts of 10 hours each, scheduled from Sunday to Wednesday or Saturday to Wednesday. As a Data Center Operations IT Technician, you will be responsible for initiating incidents for critical business functions, managing medium, high, and critical incidents, and escalating incidents to Tier II for major incident investigation. You will also be responsible for monitoring server and network system monitoring tools, responding to alarms, and ensuring the proper operation of environmental equipment, security equipment, and system resources.

Key Responsibilities

• Initiate incidents for critical business functions and manage medium, high, and critical incidents, including triage and assessment of impacted systems.
• Escalate incidents to Tier II for major incident investigation and notify and escalate to support teams using Standard Operating Procedure (SOP).
• Send Communications Matrix Notifications for high and critical incidents and monitor server and network system monitoring tools, responding appropriately to alarms.
• Monitor environmental equipment, such as generators, UPS, PDU, air conditioning, and building water supply, to ensure proper operation.
• Complete documentation of problems/issues, including how they were uncovered, who was affected, and the steps taken to resolve them.
• Monitor security equipment and situations, reporting issues/irregularities to the proper organizations/persons and tracking and monitoring security concerns.
• Open trouble tickets and assign them to the appropriate support group, granting physical access to hosting centers both locally and remotely.
• Administer established security policy for physical access to hosting centers and execute programs and jobs on mainframe computers using an operator display terminal.
• Control production using Automated Scheduling Systems to ensure jobs are completed on time and manage tape library functions, including pulling and hanging tapes for production, test batch processing, and managing off-site storage.
• Prepare and submit status reports detailing system operations and review the Change Management Forward Schedule of Change, updating Requests for Changes (RFCs) as needed.

Essential and Preferred Qualifications

To be successful in this role, you should have previous experience in Helpdesk, Desktop Support, PC Technician, or Data Center operations, with IT certifications being highly desirable. You should also possess excellent communication and problem-solving skills, with the ability to work effectively in a team environment. A strong understanding of IT principles, including enterprise monitoring, data center operations, and hosting center management, is essential. Preferred qualifications include CompTIA certifications and experience with IT service management tools and technologies.

Skills and Competencies

• Strong understanding of IT principles, including enterprise monitoring, data center operations, and hosting center management.
• Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
• Previous experience in Helpdesk, Desktop Support, PC Technician, or Data Center operations.
• IT certifications, such as CompTIA, are highly desirable.
• Experience with IT service management tools and technologies, such as incident management, problem management, and change management.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple incidents simultaneously.
• Strong analytical and troubleshooting skills, with the ability to identify and resolve complex technical issues.

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to the growth and development of our employees. As a Data Center Operations IT Technician, you will have access to a range of training and development opportunities, including IT certifications, technical training, and leadership development programs. You will also have the opportunity to work with a talented team of professionals, sharing knowledge and best practices to drive success. Our comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement plan, and life insurance, will support your well-being and financial security.

Work Environment and Company Culture

Our remote facility offers a flexible and dynamic work environment, with a focus on collaboration, innovation, and teamwork. We are committed to creating a positive and inclusive work environment, where employees feel valued, respected, and empowered to contribute to our success. Our company culture is built on a foundation of integrity, transparency, and accountability, with a strong focus on customer satisfaction and employee engagement.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Medical, dental, and vision benefits.
• 401(k) retirement plan, with pre-tax and Roth post-tax contributions available.
• Life insurance, including voluntary life and AD&D for employees and dependents.
• Short and long-term disability benefits.
• Health Spending Account (HSA) and transportation benefits.
• Employee Assistance Program and time off/leave (PTO, vacation, or sick leave).

Conclusion

If you are a motivated and skilled IT professional, looking for a challenging and rewarding role, we encourage you to apply for the Data Center Operations IT Technician position. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, this role offers a unique opportunity to build your career and contribute to the success of our organization. Don't hesitate to apply today and take the first step towards a fulfilling and successful career with Workwarp.

How to Apply

To apply for this role, please submit your updated resume and contact information to zkanouse@. We look forward to hearing from you and exploring how you can contribute to our team's success.