Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Technology and Innovation at blithequark

Introduction to blithequark

At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our community of people anticipates, leads, and believes that listening is where learning begins. We come together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. If you're looking for a place to share your ideas freely, learn, grow, and thrive, blithequark is the perfect fit for you.

About the Role

As a Customer Sales and Service Representative at blithequark, you will deliver an exceptional customer experience, leveraging your superior sales and customer service skills and excitement for technology. You will be the go-to person for customers who have questions or issues, providing thoughtful listening and utilizing your knowledge of blithequark's products and services to effectively service and retain customers. With America's fastest and most reliable network, you will instill confidence and loyalty in customers, identifying their needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience.

Key Responsibilities

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing knowledge of blithequark's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering blithequark's products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about blithequark's products and services
• Verifying service order accuracy and completeness and making corrections/changes as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

You are a true consultative salesperson, energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations, and you take real ownership of customer concerns, driven to provide exceptional customer service.

Essential Qualifications

• Related Associate Degree or 2+ years' relevant experience
• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

• Strong understanding of technology and innovation
• Experience working in a fast-paced environment
• Ability to work independently and as part of a team
• Excellent problem-solving and analytical skills
• Strong time management and organizational skills

Career Growth Opportunities and Learning Benefits

At blithequark, we offer a range of career growth opportunities and learning benefits to help you develop your skills and advance your career. From training and development programs to mentorship and coaching, we are committed to helping you reach your full potential. With a focus on innovation and technology, you will have the opportunity to work with cutting-edge products and services, staying up-to-date with the latest industry trends and developments.

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. With a strong focus on diversity and inclusion, we celebrate our employees' differences and are committed to creating a workplace where everyone can thrive.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including great pay and benefits, as well as a range of perks and benefits to support your well-being and career development. From health and wellness benefits to 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package.

Conclusion

If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply for the Customer Sales and Service Representative position at blithequark. With a focus on innovation, technology, and customer service, this role is perfect for someone who is passionate about delivering exceptional customer experiences and driving sales growth. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark community!