Live Chat Support

Overview We are looking for a proactive and customer-focused individual to join our team as a Live Chat Support representative at Concept Key. In this role, you will be responsible for providing real-time assistance to customers through our online chat platform. You will play a key role in ensuring a positive and seamless shopping experience for our customers. Responsibilities: Respond to customer inquiries and provide product information in a timely manner Assist customers with order processing, tracking, and returns Troubleshoot technical issues and escalate to the appropriate team if needed Proactively engage with customers to upsell products and increase sales Maintain a high level of professionalism and customer service at all times Qualifications: Previous experience in customer service or sales role preferred Excellent written and verbal communication skills Ability to multitask and work in a fast-paced environment Strong problem-solving skills and attention to detail Knowledge of apparel and fashion industry trends is a plus Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Job Types: Full-time, Part-time Pay: $31.17 - $35.69 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance Work Location: Remote Apply tot his job Apply To this Job